Service was performed quickly. Staff was friendly and helpful.
5/15/2026
Hector S. VERIFIED CUSTOMER
Lorenzo was completely fine. He did the best he could with the resources he had. The issue is with the lack of knowledge and understanding of the situation in the service techs and management. This issue should have stood out to be a major safety issue from the first incident. A engineer who knows the vehicle better than anyone should have been scheduled immediately. The fact that this was an on going issue for over 3 weeks and nothing was really done about it was a problem. Another issue is the fact that when scheduling the engineer to visit, they’re not able to come for another 3 weeks. For most people a simple rental would suffice. For me, this vehicle is how I am able to gain access for my disability accommodation and parking to my work area. A few days without my vehicle is manageable. 1.5 months without it is unacceptable time to get this vehicle fixed.
5/14/2026
William H. VERIFIED CUSTOMER
I do not like the new sign in process. Instead of walking in to meet directly with the advisor, I had to stand outside in the heat while a man took me to a stand, to ask questions, and then took my keys to the car to get the mileage and do a walk around checking for damage. This extra step, in my opinion is a waste of my time, since I then had to go to the counter anyway. Also, ever since I made the appointment, I have been constantly contacted about selling my car (by text, email and phone) I said no so many times I was sick of it. This is why I stopped coming to Kia before and just started going to quick change services. Kia is an awesome brand of which I have purchased many times but a customer should not be harassed. Please do not contact me. This information is for education purposes only.
5/14/2026
Julia F. VERIFIED CUSTOMER
The service was executed quickly. My vehicle is running smoothly, again. The staff was inviting and professional.
5/14/2026
John L. VERIFIED CUSTOMER
He is great and professional.
5/14/2026
Nathaniel J. VERIFIED CUSTOMER
I'm truly satisfied with the excellent job Imani did servicing my vehicle.
5/14/2026
Beverly W. VERIFIED CUSTOMER
I was about 3 hours early for appointment they explained to me that others where before me and would get to me as soon as possible, invited to lounge and refresh and I was out before my scheduled appointment.
5/13/2026
Johanna M. VERIFIED CUSTOMER
I'm satisfied with service. Friendly service and car done on a timely manner. Thank you
5/13/2026
Julie B. VERIFIED CUSTOMER
Excellent service
5/13/2026
Robert C. VERIFIED CUSTOMER
the service included everything I asked for and provided future maintenance to address at the required time. Everything was on time and the kindness and respect was outstanding.
5/13/2026
Barbara M. VERIFIED CUSTOMER
Ed did not listen when I spoke to him. He went on his own assumption, and then he had to change my bill. Now for that female who insisted that I must sell you my car in order to acquire a newer model was insulting. Please don't tell me that my car is worthless everytime I bring it in for service. I maybe forced to choose someone else to keep up the maintenance on My properly working vehicle. Tell your people to attention to the customer and STOP trying enforce your own desires on them. It's becoming annoying.
5/12/2026
Jarad P. VERIFIED CUSTOMER
Nobody reached out to let me know my vehicle was finished . We went to go get it and they were closed .
5/12/2026
Jill M. VERIFIED CUSTOMER
My car never got repaired. Mr Ed kept checking the status but I guess the one technician that was supposed to work on my car never got around to completing the work. I was also over charged for the parts. It is what it is I guess. Ed was professional but the technician not repairing my vehicle was beyond his control!
5/12/2026
Tammie B. VERIFIED CUSTOMER
Posted!!!!!!
5/11/2026
Jessica C. VERIFIED CUSTOMER
Lorenzo was fantastic! Appreciate how swift the service was.
5/11/2026
Robert B. VERIFIED CUSTOMER
Thank you Imani for your hard work securing the warranty. It's my granddaughter's 21st birthday today and that was a huge blessing!! Again, thank you soooo much!!
5/11/2026
Joanna L. VERIFIED CUSTOMER
Did not receive update in a timely manner
5/10/2026
Dashawn H. VERIFIED CUSTOMER
My vehicle wasn’t ready when I arrived. I actually paid for the service and left. It’s wasn’t until I drove down the road that I realized the work was incomplete. Which caused me to question if the work was done that I could not see. I had to turn around and bring the car back for them to complete it. That was definitely a first. Ms Imani was a great customer service rep. She communicated through and through. I’m not sure who it was. The technician, management, service etc but someone definitely dropped the ball here
5/10/2026
Eva L. VERIFIED CUSTOMER
My car started consuming oil while under warranty, which was close to expiring. I was told it didn't meet criteria for a possible solution. The oil loss was noted at .9, I believe which should have been considered to be a quart of oil in my opinion. Now I can drive 600+ miles and I have to put a quart+ of oil in my car. My car only has 108,246 miles currently. Kia knew they have defects with the 4 cylinder motors that are in my car and others I believe. Now Pat has to get approval for a service, at no cost to me, that may or may not fix the problem. I hope Kia will do the right thing. Pat was great but Kia Corporate, I can't say at this point. Bad rings in a motor is serious and kia knew it. This isn't a warranty issue it's a defect issue and kia should have done recalls for this. At this point, I have zero faith in Kia.