My front fender on my telluride is now dragging the ground so I will see you tomorrow
7/2/2026
Russell H. VERIFIED CUSTOMER
Although the issue was ultimately resolved, the issues could have been avoided. We came in for one appointment, they found a part had to be ordered. Once that part arrived they called and made the appointment for installation. I came in for installation and sat in the waiting area for over 2 hours before I was told they hadn’t been able to get to our vehicle. They offered to set up a new appointment for early morning to get it in another day but when I asked if there would be a vehicle I could drive home overnight while they worked on the vehicle the next morning, they said that wasn’t an option. We did come in early morning for the rescheduled appointment and again sat for 2 hours before any update on the car. They did offer a discount for the inconvenience but I do feel like communication could be better. You may also consider a “borrow vehicle” option for special situations that aren’t the fault of the customer. Overall I do feel like they tried to alleviate the issue but those are a few of my suggestions to make the service department better! Thank you
7/2/2026
Kevin B. VERIFIED CUSTOMER
Service was scheduled for 1:30 pm. The vehicle didn't move until nearly 2:pm. It was done before 4:00 pm. I asked the lady checking in vehicle for a service update. She told me someone would be with me soon. It wasn't until I went to the service desk at 4:45 pm that the vehicle was released to me. Plus I have to return to complete another recall. What I don't understand is why wasn't inventory checked to ensure all parts needed were on-site? If not why weren't they ordered to complete the service work.
7/1/2026
Choongsub N. VERIFIED CUSTOMER
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7/1/2026
Farrokh D. VERIFIED CUSTOMER
No comments
7/1/2026
Donald S. VERIFIED CUSTOMER
Thanks for getting our warranty work done in such a timely manor and also for the use of a loaner vehicle. Good Job Guys!
7/1/2026
Beth J. VERIFIED CUSTOMER
You had my car for 4 months.
6/30/2026
Trent K. VERIFIED CUSTOMER
Very good customer service. Went very smoothly and quickly.
6/28/2026
Tootsie W. VERIFIED CUSTOMER
Very nice and done well.
6/26/2026
Cheryl C. VERIFIED CUSTOMER
Great staff, Lisa is always a pleasure to work with.
Thanks!
6/26/2026
Ali W. VERIFIED CUSTOMER
I have received no updates or info regarding my vehicle.
6/26/2026
Earl R. VERIFIED CUSTOMER
Keep doing what you guys do best, costumer service!
6/25/2026
Ruben S. VERIFIED CUSTOMER
Very professional...
6/24/2026
Millie G. VERIFIED CUSTOMER
Completely satisfied
6/23/2026
Mayra M. VERIFIED CUSTOMER
He did a great job keeping updated about the progress on the work being done on my sorento. He had a nice demeanor as well when giving me updates and giving me my car after it was ready.
6/23/2026
Richard M. VERIFIED CUSTOMER
Very fast and courteous service and the customer waiting area was excellent. The staff greeted me and was professional the whole way through
6/23/2026
Laretta S. VERIFIED CUSTOMER
If they did fix the recalls, they did not update them on the car.So the car still states that there are recalls
6/23/2026
Bescena S. VERIFIED CUSTOMER
Service excellent ???? however could not find the issue to my vehicle I m having a problem with.
6/23/2026
Brenda B. VERIFIED CUSTOMER
Yes
6/22/2026
Indya P. VERIFIED CUSTOMER
Lorenzo always takes care of me at Kia. I have no complaints. Thank you !