Thank you for your very good and courteous customer service.
2/17/2026
Ontavis G. VERIFIED CUSTOMER
Great and fast customer service
2/15/2026
Dottie W. VERIFIED CUSTOMER
Thanks you for your services!
2/15/2026
Chang Y. VERIFIED CUSTOMER
Goooood
2/14/2026
Rita W. VERIFIED CUSTOMER
Everyone was very professional and courteous.
2/14/2026
Carol A. VERIFIED CUSTOMER
I could not have been more satisfied with the customer service experience, with Lorenzo leading the process. He was upfront and honest throughout, even when issues arose. More importantly, he consistently followed up with solutions and made sure concerns were addressed.
The repair process itself did not go as originally planned. Some parts were damaged during the installation of the new sunroof, and both front doors sustained deep scratches that required an additional trip to a body shop. The initial reinstallation of the headliner was not satisfactory, as it was not properly secured and the trim was not restored to its original condition. I also remain slightly concerned about how some areas will hold up long term. Additionally, the vehicle’s interior was left extremely dirty after the work was completed.
That said, Lorenzo and the management team ensured that the headliner and all damaged parts were ultimately replaced to my satisfaction. While there were complications during the repair process, Lorenzo’s transparency, accountability, and commitment to making things right made a significant difference in my overall experience.
Sincerely,
Carol A
2/14/2026
Tonya H. VERIFIED CUSTOMER
Professional service whenever we take the car.
2/14/2026
George J. VERIFIED CUSTOMER
Great service, as always. Imani is top-notch! Appreciate you!!????
2/13/2026
Melondy M. VERIFIED CUSTOMER
Zee went above and beyond to assist me with everything I needed. Her customer service was amazing.
2/12/2026
Natalie S. VERIFIED CUSTOMER
Lorenzo went the extra mile for me today even though the service department was nearing time to close.I really appreciated his friendly but professional demeanor as well as his patience. Also, my car had been washed and cleaned. Five star service all around!
2/12/2026
Charmaine W. VERIFIED CUSTOMER
It will not start nor unlock. We couldn’t get it to unlock at the dealership. I’m waiting to calm down before calling and listening to excuses on how all you did was change my oil which shouldn’t have caused an issue again after I parked the car at home! It’s because of circumstances like-so that customers like myself write poor reviews reflecting service, recalls, appointments, follow ups, customer service and repairs. We come in for one basic and minor service to readjust our attitude for a let down of confusion, pointing the blame, lack of accountability or cluelessness. Before you know it you’re always at the dealership and you no longer want what was supposed to be a new car. The dealership takes full advantage of profiting from the warranty at the customer’s disadvantage of time, lack of transportation and hassle if not stress. I’m a seizure patient and I have to be cautious of how I approach this issue emotionally.
2/11/2026
Cynithia M. VERIFIED CUSTOMER
Always helpful and kind
2/11/2026
Lacreasha B. VERIFIED CUSTOMER
Lorenzo was excellent and very helpful throughout my service!
2/11/2026
Darin L. VERIFIED CUSTOMER
Good job thanks
2/11/2026
Latonya C. VERIFIED CUSTOMER
No I was not satisfied.. I have been going here for years and I’ve never experienced what I have today. Once handed my receipt, it was not gone over. I don’t know what is going on with my car bc the inspection was not talked through with me. I don’t know what percentage the tires are or how much windshield wiper fluid I had or what condition the wiper blades were in. We weren’t even walked to the cars! I bought not 1 but 2 cars in today for service and that’s the poor service we received! Nothing was said but have a nice day! That’s not what I’m used to when I get my car serviced at Kia.
2/11/2026
David P. VERIFIED CUSTOMER
Experience and service was professional and complete as usual. Thank you
2/10/2026
Jacob M. VERIFIED CUSTOMER
Stop talking to customers in automotive verbiage. The everyday person doesn't understand. If a person is in need a tune up, just say "Needs tune up" instead of using a whole bunch of technical terms they don't understand.
2/10/2026
Kenneth P. VERIFIED CUSTOMER
I asked for just and oil change and your service department rotated my tires. I have uneven wear on my tires had them in the positions I wanted them.