On Saturday I came in for general service and asked about a tire repair. At the quoted 2 hour mark, I received a notification that the technician was going to lunch and my wait would be at least another hour. After a third hour I went to ask for an update on my car and found out that there was a second nail in the tire. By this point a replacement tire was needed and a request had to be made. Short of the fifth hour, I was able to drive off on my spare tire leaving the damaged tire behind to get replaced once approved. I called in Tuesday to see if it was approved and was told I'd receive a call once it was. On Thursday I received a call it was finally approved and replaced. Toyota warranty approval requests are unnecessary painful to the consumer.
8/11/2023
Micheal Akira. VERIFIED CUSTOMER
Tod is always super great!!! Thats why I trust his service 100% and been a customer for 20plus years
8/11/2023
Vincent R. VERIFIED CUSTOMER
Great staff. Fast service
8/10/2023
David W. VERIFIED CUSTOMER
Great service. And accommodating.
8/10/2023
Karina G. VERIFIED CUSTOMER
Great customer service always answering my questions very helpful
8/10/2023
Jose O. VERIFIED CUSTOMER
Isaac was awesome. Super informative and very good customer service. This is why I come to only the Alhambra location to service my car. Everyone is so friendly. Thank you Isaac!
8/10/2023
Linda W. VERIFIED CUSTOMER
Good Job!
This a lot!
8/10/2023
Jaime J. VERIFIED CUSTOMER
Excellent work
From Emilio Ruiz
We very satisfied. Thanks Emilio
Be back soon...
8/10/2023
Stephen S. VERIFIED CUSTOMER
Turn around time was good but it could be better!
8/10/2023
Lily R. VERIFIED CUSTOMER
Nelson was very nice, Knowledgable great customer service skills thank you Nelson
8/10/2023
Tamarra W. VERIFIED CUSTOMER
Isaac was very friendly and professional. Thanks!
8/10/2023
Darlene L. VERIFIED CUSTOMER
Nelson was very knowledgeable and was able to answer all my questions to the best of his ability.
8/9/2023
Kwok T. VERIFIED CUSTOMER
Gordon Li provided excellent services to accommodate my request. He is very knowledgeable in his area of expertise. Great job and thank you.
8/9/2023
Maria M. VERIFIED CUSTOMER
Great customer service!
8/9/2023
Curtis N. VERIFIED CUSTOMER
She was very nice person and let me know that have to replace three things on my car I will give her 5 stars great job
8/9/2023
Charlene Y. VERIFIED CUSTOMER
Isaac was great! He was very thorough and had great customer service. Very friendly and polite!
8/9/2023
Dongil H. VERIFIED CUSTOMER
At first I asked that how long does it take to service my car? He told me to take for two hrs.But it took 2 hr 30 minutes. It took 30 minutes more. I don’t like that