Gilberto was great! Had an issue with a different employee but Gilberto and AJ the manager resolved the issues and I’ll definitely be back to Toyota.
4/14/2026
Jeffrey G. VERIFIED CUSTOMER
I received a text to bring my Tundra in for a recall. I also scheduled an oil change. I made the appointment and when I arrived I was told the parts needed weren't there. Maybe tell the staff that are making the appointments to make sure the parts are in stock.
John was great at letting me know what was happening with my truck throughout the day yesterday.
When an issue happened with the parking brake system, I was told the parts for that were not available and the truck would stay at the dealer for days. I could get a loaner vehicle but there weren't any. Seemed odd as there are so many vehicles at the dealer.
Again, no issues with John as he was trying hard to alleviate all the issues.
4/12/2026
Naseer S. VERIFIED CUSTOMER
I asked the shuttle guy to drop me off at home literally 5 mins away from showroom. The guy said need to inform inside I was like ok I’ll stay here you can inform and take me home. While k was waiting out he came and took off.
AND service guy also was rushing without explaining what was done on my car and explain the findings suggestions.
Anyways I didn’t feel satisfied though.
One thing good was cashing out was fast I didnt have to go in to pay and take keys and search for my car it was delivered right where I was. Good upgrade from previous management.
4/12/2026
The Joseph. VERIFIED CUSTOMER
John is very knowledgeable about product and was able to make sure that I was well informed in order to make the best decision regarding the service that I needed.
4/12/2026
James R. VERIFIED CUSTOMER
Always quick. Always friendly
4/12/2026
Carmen G. VERIFIED CUSTOMER
AJ & staff were very helpful! Took his time to asses my concerns and thoroughly go over the information of my vehicle! Very attentive team! Definitely will be coming back for future car issues/repairs! Excellent service!
4/11/2026
Dennis L. VERIFIED CUSTOMER
Very good service
4/11/2026
William L. VERIFIED CUSTOMER
Rigo was very thorough and polite. My vehicle was completed before anticipated which has never happened before at other dealerships.
4/10/2026
Itzel M. VERIFIED CUSTOMER
Hi, this is [Your Name]. I had my 2023 Corolla in for an oil change a few days ago, and I've noticed a problem since then: the climate control air will not turn off. Even when I press the 'OFF' button, the air keeps blowing. I’ve tried resetting it, but it’s still happening. Can I bring it in to have a technician check the blower motor or the cabin filter housing?
4/10/2026
Zaman S. VERIFIED CUSTOMER
Cesar was very helpful and knowledgeable.
4/10/2026
Angela J. VERIFIED CUSTOMER
Rigo, you were awesome! Thanks so much for all your help today!!
4/10/2026
Donald R. VERIFIED CUSTOMER
John was great and did everything he could to make the process go smoothly. Not a fan of the dealership's opaque pricing. Would be better to know upfront exactly what the cost of service will be (like was shown on the initial service contract) instead of being surprised with an 11% addition to the cost. Feels super shady, and massively erodes trust in the dealership
Also, shuttle communication wasn't great. Agreed when I dropped the car off at 1 that being able to have it back before 5 wouldn't be a problem. Car was ready a little after 4, but shuttle was late and I had to pay for an uber to make it to the dealership by 5. Between the uber and shop fees I ended up paying 80 bucks more than I had expected to when I dropped the car off. Overall not the best experience
4/10/2026
Mary B. VERIFIED CUSTOMER
Chris is amazing and deserves some reward for finding and removing the squeak that I've had in my car for the past year, since the day I picked up my new car. 3 other service people said they didn't hear a squeak. Chris did and he got it fixed. Great Toyota worker!!!
4/9/2026
Julia E. VERIFIED CUSTOMER
Gilberto was very professional, I had some issues after my service and they were resolved efficiently
4/9/2026
Benjamin L. VERIFIED CUSTOMER
Thank you for the awesome work on the new paint! Cant even tell it was painted!
4/9/2026
Matthew F. VERIFIED CUSTOMER
Please do not ask me if you can buy my vehicle anymore. I know what I have is great. Thank you, Matt
4/9/2026
Eric A. VERIFIED CUSTOMER
Professional and courtesy.
4/8/2026
Elmer Alexander. VERIFIED CUSTOMER
Good , good
4/8/2026
Sangkhom S. VERIFIED CUSTOMER
Ever since I purchase my car with Serra Toyota I’ve been satisfy and truly trust all their team of service for the care of car