Roger was very professional and polite In addition my car was ready much sooner than I expected.
10/1/2020
Ajayi M. VERIFIED CUSTOMER
Joshua Jancha was extremely professional, polite and supportive. He made the visit to Metro Lexus enjoyable. This was top notch customer service and I appreciated his attention to detail.
10/1/2020
Sonya R. VERIFIED CUSTOMER
I was quoted a price of $120 for the 70k service. Additionally, when checking in for appointment I confirmed price of $120 with Jeff. I’m now tilt that 70k service is $265. This is a huge discrepancy, not to mention misleading. I will be picking my car up tomorrow and need to speak with the service manager to look further into why I’ve been charged a different price. I’ve not yet received my car to say whether or not I’m pleased with the outcomes of service.
10/1/2020
Debra M. VERIFIED CUSTOMER
Effective,efficient and compelling service.
Cordis was great.
9/30/2020
Toby S. VERIFIED CUSTOMER
Cordis Bunch was very accommodating and went out of his way to take care of my vehicle for me.
9/30/2020
Michelle S. VERIFIED CUSTOMER
Every time I have an appointment I end up having to leave my car. My appointment was on Saturday 9/26 at 10:30 am and my oil change wasn’t done until Tuesday 9/29. I know they held the car to look at the alignment but that wasn’t scheduled in advance. I live an hour away and it is t convenient to run to brook park once let alone twice.
9/30/2020
John U. VERIFIED CUSTOMER
Very pleased with the way Roger kept me updated
9/30/2020
Ljilja T. VERIFIED CUSTOMER
The staff at Metro Lexus is exceptional. Over and above qualified and very professional. I would refer them to anyone.
9/30/2020
Daryl B. VERIFIED CUSTOMER
Service is top notch at Metro Lexus!
9/30/2020
Kathleen P. VERIFIED CUSTOMER
Polite, timely and professional! Wonderful
9/30/2020
Bonita W. VERIFIED CUSTOMER
Appreciate the daily updates about my car. Joshua has excellent customer service skills by being kind, courteous, and knowledgeable.
9/29/2020
Jerome H. VERIFIED CUSTOMER
Complete satisfaction with service. Kudos to everyone.
9/29/2020
Betsey F. VERIFIED CUSTOMER
It was a good experience! Because of the Pandemic, I did not want to go to the dealership. I appreciated that someone came to pick up my car and left a loaner. And they let me know that certain items were sanitized. Thank you!
9/29/2020
John D. VERIFIED CUSTOMER
Josh was great!
9/29/2020
Nirmalaben P. VERIFIED CUSTOMER
It is a great service,
Thank you,
9/29/2020
Beryl M. VERIFIED CUSTOMER
Charging 10$ for a loaner was a cheap poor move on your part after all these yrs of being a proud Lexus owner . Tacky of u .
9/29/2020
Anita M. VERIFIED CUSTOMER
Great customer service/experience
Made it as easy as possible even when I had to switch out loaner car
Can’t say enough good things
9/29/2020
John S. VERIFIED CUSTOMER
Roger was great. Couldn’t have been more professional and courteous. A definite asset to Metro Lexus.
9/29/2020
David S. VERIFIED CUSTOMER
Josh was very pleasant and seemed pretty knowledgable, but I was frustrated by what seemed to be a lack of follow-through with communication. I would get brief texts that didn’t really help me understand the full picture of what was going on and then he told me that he would call me at certain times (eg. “In the morning” and then didn’t follow-through. He seems like a bright guy, but something got lost in translation when it came to communication.
I was really thankful when I came in to pick up the car today and Jeff was there to greet me. He has helped me many times, members my car history any personally,, is great with communication, and represents company very professionally.
Once suggestion might be for Jeff to help mentor Josh as I know that all of us in life have room for growth :-)