Very satisfied. Jeffrey was professional and courteous
1/23/2021
Gary M. VERIFIED CUSTOMER
Joshua was very helpful and paid close attention to details. Very satisfied
and happy with the service he provided.
1/23/2021
Joseph L. VERIFIED CUSTOMER
I will be happy to comment. Jeff is the best. I am a very very long time client of Metro
1/22/2021
Maria V. VERIFIED CUSTOMER
Cordis is always courteous and professional and follows through from inception of the appointment until service has been completed as well as answering any questions or following up with any concerns I may have. I am very pleased with the service I receive at Metro Lexus!
1/22/2021
John P. VERIFIED CUSTOMER
Jeff was fantastic. Above and beyond on customer satisfaction.
1/22/2021
Anne S. VERIFIED CUSTOMER
Cordiss was very helpful and attentive.
1/22/2021
James C. VERIFIED CUSTOMER
Great service from Jeff Miller!
1/22/2021
Jacob W. VERIFIED CUSTOMER
I cannot begin to express the gratitude that I have for Jeffrey. His enthusiasm, passion and knowledge of cars shines through and through! You know when you are talking to him that he cares about you as a person and that he values your safety and the quality of your car. He went above and beyond to ensure all my needs were met, that I received a fair price and that I knew exactly what was being done to my vehicle in terms I could understand. Being a woman that knows little about cars it can be intimidating to talk repairs, he made the experience easy and enjoyable. You have a gem of a customer service rep, he deserves a promotion or a raise if you ask me. Based on his service I will be recommending Lexus to others in the Sandusky area. Thank you!
1/22/2021
Elsie H. VERIFIED CUSTOMER
Jeffrey Miller was great! Friendly and professional and very helpful. Answered all of my questions. I appreciate all of his help. Thank you!
1/22/2021
Charles H. VERIFIED CUSTOMER
I thought it was strange that when I picked up my car, they brought it in from outside with snow on it. The service guy brushed the snow off the windows, leaving the snow on hood and roof, etc. I thought it would’ve gone through the car wash. Not a big deal but I was surprised.
1/21/2021
Daniel P. VERIFIED CUSTOMER
I felt that Jeff went beyond what normal service would entail. I was really impressed that my car was taken for an AIM test while in your care. Thanks
1/21/2021
Amanda M. VERIFIED CUSTOMER
Yes Cordis knew what he was doing. Do you have a good kid there
1/21/2021
Osagie E. VERIFIED CUSTOMER
Myself and family came all the way from Atlanta when all the lights on the dash came up (Malfunction). Took it to metro Lexus and meant with Jeffery- Awesome customer service from start to finish. After rental delivery he even texted me to make sure I didn’t need anything else and if I did I should not hesitate to reach out. Called me after my vehicle was completed, car washed from the 10 hours journey from Atlanta and everything was perfect.
1/21/2021
Gary M. VERIFIED CUSTOMER
Outstanding service from somebody who cares!
1/20/2021
Ann C. VERIFIED CUSTOMER
Excellent customer service
1/20/2021
Theresa H. VERIFIED CUSTOMER
One comment, the person that takes your mileage when you pull into the service center was writing down by mileage and literally just started writing on a piece of paper on my car. I had to say to him please don’t write on my car.
I should not have to tell lexus employee not to write on my cars.
That is disrespectful and could scratch my paint.
1/20/2021
Jeffrey S. VERIFIED CUSTOMER
Not acceptable two hours for a oil change With an appointment
1/20/2021
Tony L. VERIFIED CUSTOMER
Jeffrey was very friendly, and very helpful.
1/20/2021
Kathleen S. VERIFIED CUSTOMER
Cordis is always a top notch professional and takes the time to educate! I greatly appreciate his support and kindness! His expertise shines through in all that he does!