Paul is extremely knowledgeable and focused on customer satisfaction
7/2/2021
Roland O. VERIFIED CUSTOMER
Joshua and entire service team that dealt with me were great. Josh was a pleasure to deal with.
7/2/2021
Irene P. VERIFIED CUSTOMER
David was very kind. He addressed my concerns. As always, I’m very happy with the service department at Lexus.
7/1/2021
Howard Z. VERIFIED CUSTOMER
Always get wonderful and professional service advice from Josh.
7/1/2021
Yolander W. VERIFIED CUSTOMER
Pleasant experience
7/1/2021
Patrick C. VERIFIED CUSTOMER
Everything today was great. Superior service from everyone on staff!
7/1/2021
John B. VERIFIED CUSTOMER
Josh did a wonderful job explaining the process and dealing with a difficult matter regarding the 2020 RX450H.
7/1/2021
Derrick Dewayne. VERIFIED CUSTOMER
I just ordered a tesla yesterday itll be here in February
6/30/2021
Mary C. VERIFIED CUSTOMER
Very efficient!
6/30/2021
Virginia S. VERIFIED CUSTOMER
Very kind & informative regarding service.
6/30/2021
Lynette W. VERIFIED CUSTOMER
Paul was very nice. Vice President Pete made sure we were taken care of
6/29/2021
Jennifer F. VERIFIED CUSTOMER
Jeff was extremely professional and very personable!
6/29/2021
Hossein D. VERIFIED CUSTOMER
I lost my trust to metro lexus service when i found they charge me for something i have warranty for. You can look at my last year bill and find more about it. Even this year i am not sure what i pay is correct. I have been told everything mechanical supposed to be paid by metro and any wear and tear by me. I still think rotor is mechanical which metro supposed to pay for it and brake pad is what i supposed to pay (refer to my bill for 2021). Long story short, I am not happy with metro lexus service.
6/28/2021
Paula D. VERIFIED CUSTOMER
Discovered left wiper stopped working on Friday at 3 p.m. After calling service department and being told first appointment would be following Wednesday, I spoke to Josh and he said bring in the car on Saturday. My husband took the car in at 8:15 and was home by 9:30. Thankfully, it was a simple repair, but really appreciate the willingness to fit us in, especially since it was a safety issue. My husband loves hanging out in the lovely, comfortable waiting area and checking out the new vehicles. Thanks, Josh, and Metro service.
6/27/2021
Dianne N. VERIFIED CUSTOMER
Great experience and wonderful service.
6/26/2021
Renee V. VERIFIED CUSTOMER
Everyone is always so friendly and accommodating that’s why I came back to Lexus besides living my car
6/26/2021
Donna B. VERIFIED CUSTOMER
After receiving service for an oil change, I noticed that my windshield wiper was torn. I returned to the service desk to inquire because I was given a 10-point inspection and there was no mention of my windshield blade needing replaced. My windshield wiper was not like that when I checked my car in for service. I was told that the technician noticed the blade when he placed my car into the car wash. If this is so why wasn't this mentioned when the 10-point inspection was done? In all the years that I have had my car serviced at Metro Lexus, I have never experienced this type of service. I'm not sure if it had anything to do with the service representative being new but I was not even given the option to replace the blade. I would like a follow-up call thank you.
6/26/2021
Michael M. VERIFIED CUSTOMER
Jeff was responsive and very knowledgeable with all my issues.