Lexus of Cleveland Auto Repair Service

Jeffrey made my experience in The Lexus Service Department 5 Star

Very good customer service. Never had to ask a question, it was all covered at check in.

My original issue was corrected thanks so much but I got my vehicle back and my side mirrors doesn't close in anymore when I go to lock my doors and it was working just fine is there a setting that will correct that issue?

Jeff did an excellent job! He is very customer oriented and provides excellent advice. A job well done.

Jeff was fantastic, he was very helpful all the way thru the process!

Excellent service. You guys are awesome!

Sal and Skyler were both great

Josh has always been very good to our family with the service to our cars. We appreciate him. He is an asset to the Lexus family.

Jeff is the best. So easy to work with. Good communication

No comment I just want a beautiful car cheap

Very friendly and professional. You guys do a great job! Almost sold my husband on getting our granddaughter the red remote car.

Very very satisfied..you guys very professional..

All great thank you Jeff

Amazing service! Quick, thorough and everyone is so knowledgeable and nice. Thank you Metro Lexus!

Great service as always!

I questioned the final price of the brakes . I. Was told when I was there after my last visit it would be $450. Upon picking up the vehicle I was billed $528. I looked on my last receipt and it did say $528 but I do remember a different quote . When I booked my appointment she confirmed my price at $450 and I booked it along with a special of outside detailing. When I picked up the vehicle he ran my card before viewing the bill . I questioned him on it and said that was the quoted price. Then I asked him if there were any specials and he told me not that he knew of. I later looked online when I got home and there was a special for front brakes for $432. I called and left a message with service and received no call back. I also looked at my details job. There was still a gritty texture and marks that would have easily been buffed out with clay or compound. I know a little about how to detail a car. I have done my one car for years. There is NO way he detailed my car I a professional way!!! I got home and just used my one clay and spray and was sooo much smoother. I waited a day for a call back and no one called . I also called the appointment desk and they said they couldn’t see the brake deal that was online that I saw. Sooo my husband and I drove back to Metro and he told service what we went through. The service department had the detailed employee come out and look at the car. I questioned him if he even clayed the car. He said yes . NO way!! The service manager agreed it was a terrible job and would redo it . No thanks. Since today is Saturday the service guy said we should get a response by Monday. I hope so! I absolutely love my car!! I would never buy anything else. I am extremely disappointed on how Lexus treated my service. We actually were thinking of trading in my 2013 after driving a new one but I think we’re going to wait a while. All in all I have no issues with the mechanical service but the customer service was so disappointing.

Sal was incredibly helpful, explained everything thoroughly, and was patient and knowledgeable. I appreciate him and the whole team for their work and clear communication with me!

Cordis , walked me threw every step of the service. Just purchased the car elsewhere, wanted it checked over, and minor service. I will bring the car back for the recommendations. GREAT place , and people as always. We have a couple cars we bring in for service.

Very happy with my service!!!

Cordis was an excellent staff he is such a very professional kind gentleman. I give him a satisfactory plus in his service, Never had a great person who treated me kindly