After receiving service for an oil change, I noticed that my windshield wiper was torn. I returned to the service desk to inquire because I was given a 10-point inspection and there was no mention of my windshield blade needing replaced. My windshield wiper was not like that when I checked my car in for service. I was told that the technician noticed the blade when he placed my car into the car wash. If this is so why wasn't this mentioned when the 10-point inspection was done? In all the years that I have had my car serviced at Metro Lexus, I have never experienced this type of service. I'm not sure if it had anything to do with the service representative being new but I was not even given the option to replace the blade. I would like a follow-up call thank you.
6/26/2021
Michael M. VERIFIED CUSTOMER
Jeff was responsive and very knowledgeable with all my issues.
6/26/2021
Sami Y. VERIFIED CUSTOMER
Keep up the great work
6/26/2021
Robert K. VERIFIED CUSTOMER
Jeff did a wonderful job!
6/25/2021
Masai B. VERIFIED CUSTOMER
I have made multiple purchases of vehicles from your dealership. My extended family has also made vehicle purchases there and each time the experience has become more enjoyable an pleasant. We are always treated with respect and dignity. We love your dealership
6/25/2021
Chor H. VERIFIED CUSTOMER
Great service
6/25/2021
Danielle J. VERIFIED CUSTOMER
All employees were pleasant. I always have great service at Metro Lexus!
6/25/2021
Ruth T. VERIFIED CUSTOMER
Jeffrey was very helpful and knowledgeable! We discussed options for tires in the near future. I felt very comfortable working with him and will request him on my next service visit.
6/25/2021
Bill R. VERIFIED CUSTOMER
This was our first Lexus service experience and it was great.
6/25/2021
Steven S. VERIFIED CUSTOMER
Friendly and professional
6/24/2021
Megan F. VERIFIED CUSTOMER
Outstanding!!!
6/24/2021
Suzanne P. VERIFIED CUSTOMER
I'm a loyal fan of Cordis. Thank you.
6/24/2021
Laurene N. VERIFIED CUSTOMER
No, thanks for asking.
6/24/2021
Marvin J. VERIFIED CUSTOMER
I was very satisfied with the service. Jeffrey was excellent!
6/23/2021
Wasiq R. VERIFIED CUSTOMER
Well done! Keep up the good work. Thanks!
6/22/2021
Duane H. VERIFIED CUSTOMER
Your team is very professional. As usual, the service was great.thank you. Micha (I hope I spelled his name correctly) was very helpful in getting me into my loaner.
6/22/2021
Milton P. VERIFIED CUSTOMER
Jeff is always a team player! Always nice to me and always goes out of his way to make sure my car is together. I appreciate him very much! Keep that guy!
6/22/2021
Suzanne A. VERIFIED CUSTOMER
Completely satisfied with the service received today. The waiting area was dry inviting and comfortable. Appreciated the choice of beverages to chose from. My car was serviced and washed in less than an hour! I will definitely e back for future service needs. Thanks