Lexus of Cleveland Auto Repair Service

Service is always great, no matter what staff member has been helping me. I was expecting a clean, washed car at pick up, but maybe the car wash was down today.

Job very well done. Fast efficient and courteous.

Josh did a fantastic job keeping in touch with me and answering all of my questions. I really appreciate his dedication!

NA

Fantastic job well done

Great job!

My GX was dropped off Friday At 9:30 am for tire replacement and an oil change. I was told the service might take until Saturday morning before I could pick up my GX. I heard from Paul Friday at 4:00 saying it might not be until Monday. I reluctantly accepted the change but when I didn’t hear from Paul on Monday, I left him a voicemail at 2:30 asking for an update. He did not return my call. At 4:15 I arrived at the dealership to find my GX sitting outside with the tires complete. I entered the service department, which had only one customer at the time, and asked Paul what was happening. He didn’t seem to know but acknowledged he hadn’t checked his messages in the past couple of hours. He retrieved paperwork that showed a technician’s report on additional service needed. On your service app, I saw the technician’s report time stamped at 9:25 am Monday. Paul hadn’t gotten around to calling me and had I not shown up in person, I would have waited until at least Tuesday before my GX was returned. I’m extremely disappointed in the lack of communication and follow through I experienced with Paul and Metro Lexus. Plus, two full business days plus Saturday is unacceptable to get 4 tires and an oil change. In hindsight, I should have just gone to NTB for the same price. At least I would have been done the same day. Dan O’Donnell ****-****-xxxx

Settings were not put back! I am non technical and couldn’t even put on the radio

WONDERFUL! Very professional service! Everything was handled to my satisfaction!!

Crappy car wash, didn’t return seat to proper setting

Jeff is a pleasure to work with. I trust him completely. Thanks. Ellen

Great service!

Logan was very professional and friendly. He kept me informed. A very pleasant experience.

I was very unhappy with Service.. I will go somewhere else to get Service now. I felt uncomfortable

I appreciate the thorough and honest inspection. Great experience and I look forward to my next purchase. I’ve been waiting on the 2023 Lexus RX 350 and will definitely buy from Metro and utilize the service department.

Great service. Wait time was minimal. Professional and courteous staff.

Great job !

Thanks for being on time and communicating well.

Jeffrey Miller is very onset with tons of knowledge . He fit me in on a short notice. His service is 5 stars plus..

The service was first class. The attention to detail made me feel that confident in the results.