Micah was also super accommodating and also deserves much credit for the satisfying experience.
2/23/2023
Kraig T. VERIFIED CUSTOMER
I really enjoyed working with Josh! He was extremely kind and took his time with me to answer questions. I have been a Lexus customer for over 20 years, and Josh is one of the very best service advisors I have worked with! Josh exemplifies the kind of service that makes Lexus a special brand!
2/23/2023
Joseph G. VERIFIED CUSTOMER
Josh was very helpful and worked well with me.
2/23/2023
Donald H. VERIFIED CUSTOMER
Jeff was very professional and helpful.
2/23/2023
Andrew G. VERIFIED CUSTOMER
Excellent service
I would only add that some the features on the NX loaner were confusing
compared to my RX and ES models
2/23/2023
Sam W. VERIFIED CUSTOMER
Jeff was great along with the entire service team. Thanks
2/23/2023
Kathleen N. VERIFIED CUSTOMER
Joshua kept me informed and was very professional.
2/23/2023
Suhay Family. VERIFIED CUSTOMER
I came to Metro Lexus for brake work because of our long history with ML.
I could have gone to Westside Toyota for less, but I felt ML had more overall to offer.
2/22/2023
Deborah B. VERIFIED CUSTOMER
I appreciated Paul’s information and attention to detail. I appreciate the Lexus Service Team.
2/22/2023
Donald M. VERIFIED CUSTOMER
Everything was ok with the dealership however, the lift gate struts need to be replaced to open the trunk. Cost is almost 2k and not covered under warranty. Such a basic function of a car should not break and if it does it should be covered. This is my wife’s car, I currently drive a gs350 and previously an is250. I’m starting to think about a new vehicle and my wife will be looking in another year or two. Spending 2k to open a trunk would drop the Lexus line up from our choices. I called corporate, hopefully they will help me out. If not, it is what it is is. I apologize for the rant but I do believe spending nearly two grand to put some junk in my trunk is bananas lol.
2/22/2023
Eugene W. VERIFIED CUSTOMER
Cordis Bunch has always given us great help and we appreciate him for it thanks again.