Lexus of Cleveland Auto Repair Service

Jeffrey Miller was absolutely AMAZING. He made my service experience enjoyable. He was nice, professional and informative.

Vehicle is usually returned on time and always clean!! Paul contacted me as to what was being done and when completed.

Paul may be a nice person, but I do not want to work with him again. He did NOT keep me informed at all. I had to initiate contact. In fast, he went home without contacting me the whole day that I dropped my car off at 9 AM. I CALLED AT 5:30 PM INQUIRING WHAT WAS GOING ON. THEY SAID HE WAS GONE. I left a message. Paul called back 35 minutes later. He sounded annoyed with me. When I called this morning three hours after your shop opened, he sounded annoyed with me for calling. He had no information. I reminded him again that I had to travel to Youngstown the next day and would need my car. He said he knew. Four hours later, he called and said everything was fine. I asked if he relayed the information I shared about my lane assist lines “melting’ and disappearing. He said a case file was started. I picked up my car. Paul was not with anyone. He saw me, but did not greet me. I was helped by someone else. I asked that young person to ask the technician to speak to me for a second. The young man ran and came back and said the technician was gone. I asked for someone to please show me the button that turns on and off the lane assist. I never use it, so I didn’t know where it was. He ran and got a maintenance worker. He said he would see me in 5 minutes. I waited almost q5 minutes and went back in. I got the young man’s attention and he ran to get the guy. The guy apparently went to the restroom instead of coming to see me. I waited and he finally came. A big, tall guy. He showed me the button and I left. After getting home, I realized that my car didn’t even get washed. This was the worst experience I have ever had.

As always, All employees, I dealt with were professional, courteous and well informed.

Very professional, prompt service

Continue to give great service

I have 4800 mi on my new car- why would I want a tradein appraisal??

Always impressed with Metro Lexus. Pulled in, was greeted in the garage before I could open my door. Paul was a consummate professional. He was thorough and detailed, explaining what would be taking place and setting the timeline and expectations. My experience with Paul made me realize why I chose Lexus as a brand, and when I returned to pick up my vehicle, I decided to upgrade from a 2019 RX350 to a 2023 RX350.

Good service

I like the fact that Jeff will explain everything in detail so I understand.Love your Service Department!??

Been a Metro Lexus customer since 2000. Great product, service, and personnel! Keep up the great job and have a great year!

OK

Jeff is always great! He provides service with the utmost professionalism and honesty. He only suggests repairing what needs to be repaired and communicates what needs to be done now and in the future. I feel very comfortable being my vehicle to him. Jeff is truly a brand builder for the company he works for.

Everything was done well! Adam was very polite and professional and explained everything.

Jeff was professional, friendly and helpful. I look forward to working with on my next visit.

*The Good: - Paul Cooper did a wonderful job. Thanks Paul! *The Bad: - Poor hospitality. - Your website advertises cookies. There were none. My wife was terribly disappointed.

Very easy visit! It was important that my car was done same day because I have a senior golden retriever that can’t be left alone and I would’ve been unable to return the loaner car. Paul called me around lunch and said my car was already done. I really appreciated that my same day request was fulfilled and with flying colors. Thank you :)

Our appointment was for 1030 and we were on time. We were told it would take an hour to an hour and a half. At one point Gabriel came to talk to my husband but I was on a phone call. After an hour and 45 minutes, I spoke to my husband and I was getting quite angry. He told me that Gabriel had told him they had to do some express service first. There is no reason with us having an appointment and on time that they didn’t do it in one and a half hours . I went to the front desk and the manager said Gabriel just went to lunch. My folder was sitting on his desk. The manager helped us after that period of time and I ended up leaving the dealership after two hours and 10 minutes. Unacceptable.

Jeff was great!

Jeff was great, very knowledgeable and helpful. But, the service techs left dark smudge marks on the woodlike part of my steering wheel and slightly on the arm rest of the door. Not Jeff's fault and I let him know about it and he thanked me. So, all good.