Jeffrey is super knowledgeable and made the service process really smooth.
7/14/2023
Marla E. VERIFIED CUSTOMER
Adam was great!!!
7/14/2023
Jamie L. VERIFIED CUSTOMER
Jeffrey was very helpful.
7/14/2023
Laurel G. VERIFIED CUSTOMER
I attempted to reach out to the advisor via the portal and text and did not get a response. Additionally, the inspection report was never uploaded so I did not know about the additional recommended work until I was able to speak with someone on the phone over 24 hours later. My service advisor evidently had the day off and so no one was getting my messages or monitoring my portal. Very frustrating.
7/14/2023
Kimberly N. VERIFIED CUSTOMER
Gabriel and Cordis were amazing and answered all my questions and went above and beyond to look at an issue I was not sure about. They are a pleasure to deal with and will be back. Thanks
7/14/2023
Terry C. VERIFIED CUSTOMER
The level of service is exceptional. Cordis did a wonderful job of ushering me through your processes. It was my 1st experience and won't be my last.
7/14/2023
Gayle P. VERIFIED CUSTOMER
I was told my car would be ready by the end of the day. When I arrived to pick up my car I was told that they could not get to my car done because they were so busy. I did receive a call from Cordis that evening and he apologized for the miss communication and problem that my car was not taken care of. He took full responsibility for the problem and told me my car would be ready first thing in the morning. I was called the next morning by Cordis when my car was ready. I felt better that he admitted a mistake was made and agreed that it was not good customer service. I hope that future servicing of my lexus will be better.
7/13/2023
Donna F. VERIFIED CUSTOMER
Efficient and professional- great experience
7/13/2023
Donna S. VERIFIED CUSTOMER
Cordis explained everything fully. Your dealership serviced me right away. Pleasant and friendly staff
7/13/2023
Gerald D. VERIFIED CUSTOMER
Courteous, friendly.
7/13/2023
Bill R. VERIFIED CUSTOMER
Excellent service as always!
7/13/2023
Glynn C. VERIFIED CUSTOMER
Thanks
7/12/2023
Not-Provided T. VERIFIED CUSTOMER
Thank you for your service.
7/12/2023
Raymond S. VERIFIED CUSTOMER
Adam was very professional and treated us well. Kept us informed every step of the way. Thank You Adam! Ray and Judy Smith
7/12/2023
Terry C. VERIFIED CUSTOMER
It was a pleasure meeting and working with Jeffrey. He was very knowledgeable. Resourceful and friendly. Thank you for your services.
7/12/2023
Martin M. VERIFIED CUSTOMER
Jeff Miller was great in helping me get the the service I needed for my vehicle. Told me what I needed as well as what I didn’t need to do. I keep coming back to Lexus due to the incredible service department at Metro Lexus. I am a happy customer.
7/12/2023
Elsie M. VERIFIED CUSTOMER
The service was done in a timely manner and the car was returned to me very nicely washed and cleaned.
7/12/2023
Scott N. VERIFIED CUSTOMER
I was very impressed with the video and comments that Paul Yakovets, the master technician of my Lexus SC430, provided me. Well done! Thanks for your service.
7/12/2023
Hirubhai P. VERIFIED CUSTOMER
I still need to setup up my gps
7/12/2023
William J. VERIFIED CUSTOMER
I was surprised to learn that the 2018 RX 350 we purchased in 2021 as a certified pre owned vehicle did not included road hazard coverage.