Excellent consultation and explanation of vehicle issues and best practices to keep vehicle problem free in future with recommended maintenance
11/11/2023
Carvana (. VERIFIED CUSTOMER
Service guy was great very smart and honest
11/11/2023
William N. VERIFIED CUSTOMER
I trust Jeff Miller with my 2005 Lexus SC430! He keeps my sports car running like it is brand new.
Jeff always exceeds my expectations!
11/11/2023
Frank C. VERIFIED CUSTOMER
I’m tired of anytime I call for a price, it is never the price I am charged.i was told the cost to replace my key was $337 and I was charged $447. It does not take $99 for labor (that I was not told after multiplied calls regarding the ke) or $10 shop fees. $479 for a key replacement is a joke. I will be hard pressed to ever want to come back to metro Lexus.
And please note, you wasted my time on 10/31 when your team had me set up an appt for the key to be programmed. When I got there and was signed in, 15 min later found out that the key wasn’t even in stock and you couldn’t do anything that day. So I had to make a new appt. For 11/10.
Super disappointed if I didn’t say it already. I got duped for an extra $110 and that’s just the way metro Lexus rolls.
11/11/2023
Kartar K. VERIFIED CUSTOMER
Thanks Jeff for your honesty recommendations.
11/11/2023
Michael F. VERIFIED CUSTOMER
Great service and great people.
11/11/2023
Rita A. VERIFIED CUSTOMER
Courteous service and a detailed explanation of the vehicle’s issues.
11/11/2023
Kristy C. VERIFIED CUSTOMER
Hi everything was fine except I was sent a text of a bill for $400+ when j was told there would only be a valet charge of $10. I texted 3 x and left 2 voicemails and never heard back over 2 days. I didn’t know until my car was returned that I did in fact owe only the $10.
11/11/2023
Stella G. VERIFIED CUSTOMER
Always a pleasure, thank you for the great service!
11/11/2023
Daniel K. VERIFIED CUSTOMER
Great service from Metro Lexus. 11 out of 10. Al the parts(shuttle service for my vehicle and loaner with polite drivers) Dan on service desk and your receptionist were excellent.
11/11/2023
Art A. VERIFIED CUSTOMER
Every thing was fine.No negative comments.
11/10/2023
Regina H. VERIFIED CUSTOMER
Excellent Service
11/10/2023
Sandra H. VERIFIED CUSTOMER
Cody was very professional and very knowledgeable. He was able to answer all of my questions and concerns about my vehicle without hesitation. I am very pleased with his pleasant demeanor.
11/10/2023
Nancy S. VERIFIED CUSTOMER
Cody did an awesome job!! He kept us informed throughout the service process. He is one of the best that we have had. GREAT JOB CODY!!!
11/10/2023
Domer R. VERIFIED CUSTOMER
I don’t know how to say this but you guys are the best
11/10/2023
Frank S. VERIFIED CUSTOMER
Cody did a fabulous job keeping my husband and me informed on both of our cars while being serviced. He kept both of us updated every 20 m8ns or so. We really appreciated his efforts!
11/10/2023
William J. VERIFIED CUSTOMER
Service by Cordis was excellent! The whole staff was helpful and great with communication which is always appreciated.
11/10/2023
Oliver P. VERIFIED CUSTOMER
I don’t feel appreciated being coerced into replacing my tires. I bought my 2022 RX350 1 year ago and I’m being told i need to replace my tires for $1700. I have 15,000 miles on my tires that are supposed to last 60000 miles. If they needed replaced I should have received some type of manufacturers discount, but nothing. The quote “tire guy” never came to me to explain why the tires needed replacement other than the tires were choppy. The results of the point inspection had my tires green except for yellow for wear pattern. I’m beginning to think Metro Lexus only wants money versus taking care of their customers and explaining what the issues are.