When the appointment to pick up the car for maintenance appointment. I told them about the stained leather seats. When the man picked up the car I showed him the stained locations marked with the orange posted notes pasted on the locations., but I noticed that when they retired the car, the stains remained. I paid for leather protection.
Thank you
11/24/2023
Reid M. VERIFIED CUSTOMER
I wanted to talk with someone about what was found during the inspection. This has always been done in the twenty years I have had service at Metro Lexus.
11/24/2023
Carla D. VERIFIED CUSTOMER
Jeff Miller is so knowledgeable. He is also very nice and very thorough. He always does such a great job. Everybody at Metro Lexus Service is awesome, but Jeff just Alba seems to go that extra mile. I really appreciate that.
11/23/2023
Walter P. VERIFIED CUSTOMER
Jeffrey was extremely helpful, professional and informative about my car service. He really knows the Lexus brand and seems to enjoy his career.
When he found out I needed front brakes he told me it was unsafe to drive my car home setting up service and providing me with loaner, this was outstanding customer service. I felt he combined service for the car and he had my best interest. I trust Jeffrey with my car service, I had a great experience working with him. Thank you!
11/23/2023
Ibolya T. VERIFIED CUSTOMER
Very happy with the service. First class! I love my car!
11/23/2023
Naser D. VERIFIED CUSTOMER
Just keep up the great work been coming for way over 10 yrs and im satisfied every single time I come in
11/23/2023
Deanine H. VERIFIED CUSTOMER
Really appreciate the last minute help replacing a tire right before closing for the holiday! Ian was great.
$325 a little steep for one tire, but hey at least I can drive the car:)
11/23/2023
Tariq S. VERIFIED CUSTOMER
Jeff and his team were so great I thank them for their efforts and help
Saleem
11/23/2023
Cherry A. VERIFIED CUSTOMER
Thank you Jeffrey, wonderful experience!
Happy Thao
11/23/2023
Ronald R. VERIFIED CUSTOMER
Thank you for getting my vehicle in and out the same day.
11/23/2023
Thomas M. VERIFIED CUSTOMER
Adam was very good , but arriving at the dealership I stood around waiting for over 5 minutes, while at least 3 service reps were sitting at their computers and also looking at their phones ignoring in me. damn!
Also the loaner was nice, but the interior was very dirty, surprisingly.
Come on guys, this isn’t the Lexus experience let’s level up!!!!!!
Not super happy…
11/23/2023
Charles E. VERIFIED CUSTOMER
Jeff got things started and then kept them moving and informed us of the progress.
11/23/2023
Barbara P. VERIFIED CUSTOMER
Love the service. Everyone is so friendly!
11/23/2023
Paul M. VERIFIED CUSTOMER
During a recent service interval, a Classic Toyota Master tech pointed out a small leak coming from the driver's front side of the front differential where the cv joint comes out. They let me look under the vehicle while it was on the lift and I saw some small oil droplets in the area in question. They recommended I take it to a Lexus dealership as a warranty repair. They must have cleaned the area before giving me the vehicle as the Metro Lexus tech was unable to confirm a leak at this time to qualify for this repair. Jeff Miller was great to work with and helpful in explaining the challenge with qualifying this as a warranty repair without visual evidence at this time. I will return in January to have this checked again while my warranty is still valid.
11/22/2023
Thomas C. VERIFIED CUSTOMER
The service technician, Adam, was professional and courteous, and knowledgeable. I was impressed by his attention to good customer relations
11/22/2023
Thomas N. VERIFIED CUSTOMER
Perfect
11/22/2023
Emalee S. VERIFIED CUSTOMER
Jeff is fantastic to work with. I will always request him as he knows my vehicle and is always very informative and gives great customer care.
11/22/2023
Bridgett U. VERIFIED CUSTOMER
I e asked for a trade value three times while car is in for service. Nothing.
Service ALWAYS suggests items needing repaired.
Most of the time those suggested services were done the previous service. It’s really that bad. Our last set of tires had 14k miles and they suggested replacement. Gave us quote then we said check your records for warranty and then we get another advisor that says we can warranty them at 70% but that 70% is at your cost not my cost. My response was that it just keep getting worse and worse.