When I left Lexus today I was unable to open the back door (trunk)
12/23/2023
David S. VERIFIED CUSTOMER
The service done on my car by Paul Cooper was satisfactory. IHowever, I also had an IT issue with my Digital Key. Tysean was very helpful in trying to resolve the issue but my digital key would not connect with my car. Tysean called the Lexus support number who also failed to resolve the issue. This man then consulted with the 3rd level support who also could not resolve the issue. They ended up telling me that the IOS in my iPhone 13 (2 years old) has not yet been tested. This is not satisfactory. I am traveling to Florida in a week and will be down there with only one key and no digital backup while I continue to wait for my second fob. I know fobs are available because you sell them. I would like to receive my second fob by December 27.
12/22/2023
Mary D. VERIFIED CUSTOMER
Jeffrey was proactive, explained solutions to possible problems, made good suggestions and kept us updated as to the progress on the car. I was very pleased with the service offered by Jeffrey.
12/22/2023
Nikki C. VERIFIED CUSTOMER
Jeff took time in his busy environment to explain everything & keep me posted on progress.
12/22/2023
Susan C. VERIFIED CUSTOMER
I asked driver to put gas in ,was not done. Also want explanation on current recall if I need?
12/22/2023
Darlene B. VERIFIED CUSTOMER
Excellent service, caring, kind and courteous! Always a pleasure.
12/22/2023
Jo P. VERIFIED CUSTOMER
Cordis is very friendly, knowledgeable and helpful.
My experience with the overall communication with the dealership was disappointing. I called multiple times with no answer and no voice-mail- would keep ringing and then just disconnected. I felt I had to constantly make the calls to get updates. When I was able to leave voice-mail, I didn't receive a return call - I had to keep calling. Didn't feel as valued as I have in the past.
12/22/2023
Elaine R. VERIFIED CUSTOMER
Wonderful people and excellent service
12/22/2023
Margaret B. VERIFIED CUSTOMER
The service manager went above and beyond to service my car!
12/22/2023
Todd F. VERIFIED CUSTOMER
The repair took a little longer than I was initially told.
12/21/2023
Ed G. VERIFIED CUSTOMER
My service appointment with Jeffrey was excellent. He is very knowledgeable and professional.
12/21/2023
Kevin F. VERIFIED CUSTOMER
Thanks Paul for exceptional customer service.
12/21/2023
Steven P. VERIFIED CUSTOMER
Jeff always goes above and beyond to ensure complete customer satisfaction. I couldn't be more impressed with his professionalism, expertise, and wollingness to proritize my requests/concerns. Jeff is truly an asset to Metrolexus!
12/21/2023
Anne S. VERIFIED CUSTOMER
All employees were wonderful!
12/21/2023
Mark L. VERIFIED CUSTOMER
I had a tire rotation and it took over 2 hours. Seems to me that it could have been quicker. Other than that it was very good.
12/21/2023
Paul K. VERIFIED CUSTOMER
As always, Paul and the Metro crew came through with flying colors.
Thank you ????
12/21/2023
Karen B. VERIFIED CUSTOMER
Paul was friendly and went the extra mile to ensure that my tire replacement was covered by my extended warranty. He contacted the Lexus dealer in Charleston, SC to get the warranty information. I was very pleased with Paul’s service assistance.
12/21/2023
Karim A. VERIFIED CUSTOMER
For the 1st 24 hours there was no plan on the Q time or when the inspection will be scheduled.
12/20/2023
Gary P. VERIFIED CUSTOMER
The car was covered with ice and snow when I picked it up. The agent removed some. I removed the rest Ruth my hands. Everything else was super. It wasn't Adam; I didn't see him on Tuesday.
Gary
12/20/2023
Kevin F. VERIFIED CUSTOMER
Extremely nice and personable man and was spot on about how long it would take which is way better than other dealership service centers that I have dealt with