Scheduled appointment to program a second key and to be helped with technology ended up with digital key delivered without mechanical insert and technology specialist was busy with other customers at the time not exactly what can be called luxury experience
12/16/2023
Dennis R. VERIFIED CUSTOMER
Ian was courteous, knowledgeable and took time to explain the sequence of the process and the options. A true representative of the Metro Lexus customer service goals.
12/16/2023
Darko B. VERIFIED CUSTOMER
You did not check cooling filter for hv battery. Please do this during my second key service on 12-21-23.
12/15/2023
Paula B. VERIFIED CUSTOMER
Tires have 4 psi more than specs. I left two voicemails but no one ever returned the call. Makes the vehicle ride much harder than before. We live over an hour from dealership so returning is not easy to do. Vehicle shows 36 psi so why so much higher than spec?
12/15/2023
Robert S. VERIFIED CUSTOMER
Look forward to working with Paul, again.
12/15/2023
Donna S. VERIFIED CUSTOMER
Professional and courteous and job done in a timely manner
12/15/2023
Thomas B. VERIFIED CUSTOMER
Everything was excellent, as usual. Thank you!
12/15/2023
Indravadan P. VERIFIED CUSTOMER
I have been bringing my car since 2012 and service had been deteriorating every year for year to year
Seems it is like you want come come otherwise don’t come and also I don’t mind paying for your services but sometime real simple small things like cleaning battery terminals cost $39 really
It was just that I did not pay attention to that but it is ok
Yet when you talk to people it is like well you said so just bad customer responses
12/15/2023
Carol W. VERIFIED CUSTOMER
Metro Lexus Service Department, go above and beyond for customer satisfaction.
12/15/2023
Vicky L. VERIFIED CUSTOMER
5 star service from start to finish,
12/15/2023
Eva Marie. VERIFIED CUSTOMER
Nice
12/15/2023
Kevin F. VERIFIED CUSTOMER
Paul Cooper has provided exceptional customer service to me on 12/13/2023. Thanks Paul for a job well done.
12/14/2023
Randi Z. VERIFIED CUSTOMER
Jeff is THE BEST. Smart and works hard.
12/14/2023
Farid S. VERIFIED CUSTOMER
Great service and people
12/14/2023
Bonita W. VERIFIED CUSTOMER
Excellent customer service
12/14/2023
Elisabeth S. VERIFIED CUSTOMER
I especially love the new tires.
Good job Adam.
Thank you
Elisabeth S
12/14/2023
Bruce K. VERIFIED CUSTOMER
I genuinely appreciate the honesty of the service you provide. You could have charged for a diagnostic check but didn’t because you found the likely issue beforehand. You could have gone ahead and done the diagnostic and charged me for it, even though it wasn’t needed.
This is what keeps me returning as a customer.
Thank you!!!
12/14/2023
Diane S. VERIFIED CUSTOMER
Always the best customer service!!
12/14/2023
Paul W. VERIFIED CUSTOMER
A 2.5 hour wait for an oil change and tire rotation is excessive and I had an appointment. Everything else was fine.
12/14/2023
Kathleen S. VERIFIED CUSTOMER
In the dealership recommend heat. The three of us waiting were cold????