Asked for floor mats to be swapped out and wasn’t done. Car was left outside and given back to me covered in ice and snow. It couldn’t have been parked inside overnight? I understand premium prices for excellent service but this was not excellent service. On the positive side, the video review of the inspections was a nice feature.
1/5/2024
Jeffrey C. VERIFIED CUSTOMER
Very professional and done when promised. No pressure
1/5/2024
Abbas B. VERIFIED CUSTOMER
Great service !
1/4/2024
Thomas O. VERIFIED CUSTOMER
Cordis was polite and helpful. I love your new video check in and inspection report system.
1/4/2024
Nancy W. VERIFIED CUSTOMER
The dealership was super busy when I arrived but Jeff took the time to give me exceptional service. He went above and beyond and I truly appreciated it!
1/4/2024
Joe S. VERIFIED CUSTOMER
Great job
1/4/2024
James K. VERIFIED CUSTOMER
Excellent service considering I came in without an appointment
1/3/2024
They L. VERIFIED CUSTOMER
Very good
1/3/2024
Diane L. VERIFIED CUSTOMER
Great experience as always.
1/3/2024
Jochen S. VERIFIED CUSTOMER
One of my problems today was the backup camera. I was told the problem had been rectified but, upon returning home and backing up into my garage, it immediately became obvious that the issue had not been fixed at all. The backup camera was showing the same weird angle I had mentioned when I dropped off my car. I am very unhappy with this. Either the technician did not solve the issue and/or the issue was not double-checked when the car was returned to me.
1/3/2024
Lynette W. VERIFIED CUSTOMER
Jeff explained everything that was going to be done to my car. He kept me updated on when my car would be finished. Great service
1/3/2024
Raghesh S. VERIFIED CUSTOMER
Thank you for everything
1/1/2024
Helen D. VERIFIED CUSTOMER
I worked with Tori Neiderer and her manager Mike. Very satisfied.
1/1/2024
Barbara P. VERIFIED CUSTOMER
I was a little disappointed that the wipers weren’t replaced at my 70,000 mile check up. Today I went for a car wash and they were having an “overstock sale” for wipers and I went right over to the service department and they put new ones on right away. I do love your service department. Never thought I’d say that about a dealership! Great job!
12/31/2023
Liviu D. VERIFIED CUSTOMER
Work performed within the quoted budget and in timely manner.
12/31/2023
Carol C. VERIFIED CUSTOMER
Always outstanding service!
12/30/2023
Robert L. VERIFIED CUSTOMER
Great experience as always. Cordis did a great job of taking care of my requests and was very prompt in getting the vehicle back to me in less time than originally quoted.
12/30/2023
Stephanie H. VERIFIED CUSTOMER
Allison Smith provided excellent service and attention to detail to me. Thank you Lexus.
12/30/2023
Annette F. VERIFIED CUSTOMER
The wait was a little long but everything else was just fine.