This was my first Lexus appointment. Everything was done in on time. I was very pleased.
3/25/2024
Nora M. VERIFIED CUSTOMER
Exceptional service! Great communication and I felt welcomed and safe in the dealership. So thrilled to be part of the Metro Lexus family! Woot!
3/25/2024
Dan S. VERIFIED CUSTOMER
Timely and hassle free as always.
Thank you Metro Lexus team.
3/25/2024
Beth G. VERIFIED CUSTOMER
Cassie did an amazing job answering all my questions and making sure I completely understand the services that my car needed.
I also feel that Micah did an incredible job with his friendly demeanor and spending time showing me how the loaner car's features worked.
They were both very patient with me and allowed me to have a fantastic experience! Thank you!
3/25/2024
Ajit S. VERIFIED CUSTOMER
She is great and helpful .
3/24/2024
Jessica O. VERIFIED CUSTOMER
This is the best service I have ever recieved im so pleased beyond words
3/23/2024
Celia Q. VERIFIED CUSTOMER
Adam Paulo’s was very thorough with our service request. He even went over other items with us, such as the breaks, & need for a new battery
Glad we had Adam took care of our car.
The Quirinos
3/23/2024
Jeremy B. VERIFIED CUSTOMER
Everything that Jeffery did for the service appointment was second to none! He went well above and beyond, provided clear and concise communication and exceeded every expectation - thank you!
The only reason that my survey result was marked as a "no" with completely satisfied (if I'm being honest), was in regard to the pick up. I had communicated with Jeffery on Friday, March 22nd that I would be unable to pick up my vehicle before the end of day, but would return for it first thing Saturday morning. The car was moved outside, sitting in the snow/ice that moved through overnight. When my car was brought around, it was covered in snow/ice (although the attempt was made to brush off the windows) and opening the door invited the snow/ice to fall inside. I get it, I'm more than particular when it comes to my vehicles, but why wasn't the car left inside overnight if was coming back first thing this morning? No, it's not the end of the world, but it's the small details that go a long way.
3/23/2024
Valerie K. VERIFIED CUSTOMER
Cordis is very professional, knowledgeable and friendly. He was very attentive and provides excellent customer service. He is a wonderful asset to Metro Lexus.
3/22/2024
Rich H. VERIFIED CUSTOMER
The worst customer service with a bad attitude
Her name is Kathy she has no clue about what she’s doing or talking about
3/22/2024
Suzanne G. VERIFIED CUSTOMER
Very efficient and professional
Always a pleasure. Thank you
3/22/2024
Olesia L. VERIFIED CUSTOMER
Highly unsatisfied
3/22/2024
Christopher M. VERIFIED CUSTOMER
Jeff is a superb asset to an excellent dealership. He is knowledgable, customer oriented and trustworthy.,
3/22/2024
David M. VERIFIED CUSTOMER
Once again Jeff went over the top very pleased
3/22/2024
Sarah K. VERIFIED CUSTOMER
I’m always so happy with my experience when I come to Metro Lexus for service. Jeff Miller, and Micah Manus always take such great care of me and my vehicle. From the moment they greet me when I pull my car into the service department, to the ongoing updates Informing me of the status of my service visit to washing it and escorting me to my vehicle when it’s done. I’ve never been to another dealership that makes me feel like I’m such a priority, as if I’m the only person who they need to take care of!! They are the best!!
3/22/2024
Hasan D. VERIFIED CUSTOMER
Thanks guys keep up the good work
3/21/2024
Sam W. VERIFIED CUSTOMER
Cassie Thadeus has been my service advisor at least twice. She has always been professional, thorough and courteous. Thank you
3/21/2024
Julie S. VERIFIED CUSTOMER
The level of service, attention, and care from Jeff and the Metro Lexus service team is absolutly superior and very much appreciated!
I would be happy to fill out additional survey when I receive it.