My car was kept for two weeks and you still can tell me what’s wrong with my car. You tried to charge me $400+ to complete diagnostics which again, you can’t tell me what’s wrong. You also want to charge me $1,023 to do work on my car that you can’t guarantee will resolve the problem. You all are running a scam and this is completely unacceptable!!!
6/1/2024
Matthew G. VERIFIED CUSTOMER
Cassie is awesome! Took great care of me and solved the mystery of the canceled appt. Appreciate her and metro lexus very much.
6/1/2024
Nataliia N. VERIFIED CUSTOMER
Cordis Bunch is the best !
5/31/2024
Darla W. VERIFIED CUSTOMER
Jeff is always very helpful to me in every way.
5/31/2024
Janice W. VERIFIED CUSTOMER
Always pleased with your service!
Do not want to trade in my car , but will look at an additional car in the near future.
Thank you
5/31/2024
Diane L. VERIFIED CUSTOMER
I couldn’t be more pleased with the service and Cassie’s professionalism and commitment. Job well done!
5/31/2024
Margaret S. VERIFIED CUSTOMER
Thank you!
5/31/2024
Craig L. VERIFIED CUSTOMER
Excellent!!
5/31/2024
Joan G. VERIFIED CUSTOMER
Dan was great, error messages and he helped me through this trying g time. My brother in law passed and I had meetings with my sister and the funeral home, they brought my car and met me, so much appreciated. Thanks, Metro Lexus for the great service when I needed it!
5/31/2024
Daisy W. VERIFIED CUSTOMER
Great job in servicing my Lexus! They explained what was serviced and completed the services!
5/31/2024
Donna T. VERIFIED CUSTOMER
Ok
5/31/2024
Hakim A. VERIFIED CUSTOMER
Added expense for a service wasn't necessary with the total that was paid
5/30/2024
Judith M. VERIFIED CUSTOMER
Always satisfied
5/30/2024
Terry R. VERIFIED CUSTOMER
Wonderful attention to detail. The best service department in Cleveland!!
5/30/2024
Jose B. VERIFIED CUSTOMER
There are issues found in my vehicle that was not discussed with me. She keeps on telling me about the tire that needs to be replaced but the major items like the spark plug and drive belt issues were never discussed with me. When I got home and I looked into the paperwork that was given to me, I was surprised to see the major issues at the back of the paperwork.
5/30/2024
Michael M. VERIFIED CUSTOMER
Ian was very helpful and explained everything very clearly. A true asset to your service team. Thanks Ian and Metro Lexus Service Department.
5/29/2024
Derre B. VERIFIED CUSTOMER
Cassie was great.
5/29/2024
Michele R. VERIFIED CUSTOMER
Paul was very knowledgeable and attentive, personable and pleasant.