My vehicle was ready a day before it was promised and I really appreciate that.
8/28/2024
Gary P. VERIFIED CUSTOMER
Adam was super nice and polite and helpful.
Quite unlike my experience today at the Firestone tire store.
8/28/2024
L F. VERIFIED CUSTOMER
Adam was prompt personable and professional. He was very helpful and ensured my morning progressed smoothly.
8/28/2024
Ellen B. VERIFIED CUSTOMER
Jeff Miller is excellent to deal with. He kept me very informed of progress that was underway during the inspection. I really appreciate that information.
8/28/2024
Thomas O. VERIFIED CUSTOMER
He was friendly, helpful and courteous. Did not try to sell me services I did not need at this time.
8/28/2024
Cynthia B. VERIFIED CUSTOMER
Great job fixing the seat belt alarm problem. Much thanks to all. It was really nice to hear from our sales representative Christian Miller also. Mr. Cordis Bunch and the entire Metro Lexus team were exemplary.
8/28/2024
Eva Marie. VERIFIED CUSTOMER
Very good Service.
8/28/2024
Michael M. VERIFIED CUSTOMER
Jeffrey is the Best !!!
8/28/2024
Michelle B. VERIFIED CUSTOMER
Thank you!
8/28/2024
Terrance D. VERIFIED CUSTOMER
First rate service. Cassie was welcoming and efficient. My only complaint would be overpricing.
8/27/2024
Kevin M. VERIFIED CUSTOMER
Paul was great and easy to work with . As always we love the Lexus experience !
8/27/2024
Chrysenthia H. VERIFIED CUSTOMER
She explained everything to me very well. Her estimate of time was on point.
8/27/2024
Karen O. VERIFIED CUSTOMER
I had hoped for a better deal getting my mud flaps purchased and in stalled.
When leaving I questioned why only two mud flaps. Was told it must be because of the model. Later I received a call that there was a mistake on my install. There are supposed to be four mud flaps. Was told I would receive a call when the front mud flaps come in. Now I will have to drive back in town from Avon Lake. Had planned today with an appointment in Cleveland. Inconvenience
8/27/2024
Revocable Trust. VERIFIED CUSTOMER
Fast efficient and courteous, a pleasure to deal with.
8/27/2024
Johnny R. VERIFIED CUSTOMER
Great service!
8/26/2024
Patricia C. VERIFIED CUSTOMER
When I got home I checked the seatbelt and it seems one of the buckles didn’t get put back on. I will call about it in morning.
8/26/2024
Richard S. VERIFIED CUSTOMER
1 and 1/2 hour wait - quoted 2 hours for oil change that an appointment was made for. Overcharged for service that I had coupon for. Report stated tires and belts- and all other parts green/good. On way home- discovered cut in sidewall of tire. Tire needs to be replaced and was told driving belt needs to be replaced by Lexus, even though report states belts are in good/green shape.
8/24/2024
Roger E. VERIFIED CUSTOMER
I make a point to work with Curtis or Jeff as often as possible. I find all of your service personnel to be excellent (Adam, for example), but Curtis and Jeff know my vehicle well and make a point to pay attention to the services that are recommended and performed. I trust Curtis and Jeff completely.
8/24/2024
Mary S. VERIFIED CUSTOMER
Adam was great to deal with- friendly, attentive, and responsive. My only drawback- in previous service in years past, my car would come back super clean and detailed. Last few times, interior wasn’t cleaned and what was cleaned seemed to be to a lower standard than I remember. Also- still waiting on a fix for the leather on my driver’s side seat , but was assured they were working on it. Thanks to all the staff at Lexus for always being so accommodating and serving with a smile!
8/24/2024
Cynthia B. VERIFIED CUSTOMER
Great service experience. All personnel involved were excellent. Thank you so much.