Lexus of Cleveland Auto Repair Service

I would love to give my feedback on my visit with Metro Lexus service department

Malcom was very good.

Great service as usual!

Great service! Thank you!

Jeffrey Miller has been a very helpful employee and always pleasant.

Adam Poulos was excellent at customer service. He had a smile on his face from the beginning to the end of service. Excellent job Adam!!

The service was excellent. Jeffrey did a fantastic job explaining and working with me. I was very satisfied with the whole experience that Lexus.

I rated three because of my experience with the individuals who checked my loaner car back into service on August 22nd, 2024. After the service representative checked my car in, a conversation was had between both service representatives regarding damages to the rim of the car. I explained to the representative that I did not damage the rim. The representative said I had probably hit a curb and damaged the rim. Also, I was informed by the representative that I would have to pay for the damages and the cost would be less than my insurance deductible. However, before I left the dealership on August 20th, 2024, I inquired about a few markings on the car's hood and I was informed the marks were from a washcloth. About 15 minutes after I left the dealership, my husband noticed the same markings on the hood. Therefore, I decided to video record the entire car. Upon returning the car on August 22nd, 2024 after being accused of damaging the car, I watched the video and noticed that the same rim I was accused of damaging was already damaged. How many other customers were charged with damaging this same rim and had to pay for the damages? I felt like I was being accused of something I didn't do and called a liar. If I didn't have this video for evidence, I would be paying for damages I didn't cause.

As I have said before Jeff Miller is the best. He goes out of his way to make sure you understand every aspect of the repairs and like the phrase, Lexus… Experience amazing! I did not know that also extended!, to the service department, but Jeff Miller makes the trip so pleasurable and I do so appreciate him and your service team!

Very satisfied with Cordis!

She took care of me fast and swiftly

Very good

Cordis is one of the best I have ever worked with. Appreciated all his help.

Thank you Jeff for your dedication to the customer and the exceptional service you and Lexus have provided to me!

Jeff is helpful with answering my questions and explaining services to me. I appreciate that.

Very professional and accommodating staff

Easy 25k service. Office in the lounge provided a very nice space to work from. Thank you. Greg

Cassie was fantastic! I am always impressed with your service team.

Adam was fantastic. A pleasure to work with. Jake, my tech was wonderful also. Thank you!

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