Thanks for the great work performed by all the staff who helped with my vehicle.
11/28/2024
Sammi Z. VERIFIED CUSTOMER
Thank you!
11/28/2024
Tyra D. VERIFIED CUSTOMER
I feel that the faulty/fragile valve stem on the tires of the 23 GX should be recalled. It’s clearly having many issues. I had no issues removing the caps and temps were above 45 so not frozen, but it instantly broke on contact with an air gage. After repair it took hours for the sensor to even register a pressure reading. I do not feel that this is completely reflective on the service I received but I should not have been sent off in my Lexus until the job was complete and tires balanced which were not. I have a leased vehicle I have had for barely a year now that I fear attempting to put air in the tires and left stranded. Please look into this delicate faulty stem/sensor piece for your customers safety.
11/28/2024
Linda V. VERIFIED CUSTOMER
When I checked in, I was told service would take one hour, but it was actually completed much sooner. Great job guys & hand wash too.
11/27/2024
Joseph V. VERIFIED CUSTOMER
Competent and professional.
11/27/2024
Crashona J. VERIFIED CUSTOMER
Everyone was very helpful and pleasant.
11/27/2024
Pellegrino Co.. VERIFIED CUSTOMER
All of my interactions with Josh and the dealership have been first-class.
11/27/2024
Abassra A. VERIFIED CUSTOMER
Zerryck is always great
11/27/2024
Tracy M. VERIFIED CUSTOMER
Their service center is very organized and everyone very helpful and knowledgeable. I purchased new tires with alignment so spent a significant amount of money and traveled an hour to do so. Their car wash was being upgraded but when I asked about it, they said they were hand washing the serviced vehicles. The car looked worse than when I drove it in.
Very disappointed with the results.
11/27/2024
Darryl M. VERIFIED CUSTOMER
I was in and out of Lexus in an hour. Very quick service.
11/26/2024
Christopher M. VERIFIED CUSTOMER
Purchase new tires and an alignment was completed. Leaving the dealership car had noticeable vibrations that were not present before. I have left a message concerning the issue.
Chris Minear
****-****-xxxx
11/26/2024
Celeste M. VERIFIED CUSTOMER
Service department was very accommodating. My battery was dead and between the Lexus Roadside Assistance and repairing my auto.....you were great! Thanks
11/26/2024
Brian F. VERIFIED CUSTOMER
After my service appointment I received an email offering a free RainX treatment with my next service before 12/31/24. Pretty poor timing, don’t you think??
11/26/2024
Billie S. VERIFIED CUSTOMER
As always, very good service and knowledgeable service advisor.
11/23/2024
Jeffery N. VERIFIED CUSTOMER
Nik is my go to service guy. Awesome and thanks for your support.
11/23/2024
Shelli P. VERIFIED CUSTOMER
Ok..I’ll fill it out. The service people were very courteous, provided me with a loaner car and did everything that you could possibly do for Customer. I enjoyed my car very much and would not consider trading in at this time.
11/23/2024
Sandra S. VERIFIED CUSTOMER
Thank you! It was fun test driving your new Tx!
Sandy Swim
11/23/2024
Ray K. VERIFIED CUSTOMER
Zerryck made my experience easy and also thanked me for my military service. Great service advisor.
11/23/2024
Lisa C. VERIFIED CUSTOMER
Always superb service, great staff. Always pleasant, clean and helpful. I never worry about my car when it’s being serviced at Lexus Akron Canton.
11/23/2024
Corp (. VERIFIED CUSTOMER
I was very happy with everything. Everyone was very friendly and helpful.