He did an excellent job on keeping me up to date with what was going on with my car throughout the process and was very friendly and professional.
12/6/2024
Marian D. VERIFIED CUSTOMER
Totally and absolutely satisfied with the service manager and the technician who did the work. Great job. Thanks!!!
12/5/2024
Alex A. VERIFIED CUSTOMER
Nik Rair is always courteous, professional and helpful... and so is Dan Burton. I appreciate how Nik works the customer and tech. He provides great service.
12/5/2024
Matt K. VERIFIED CUSTOMER
Everything went well and as planned. Directions and comments were clearly provided. Thank you.
12/5/2024
Martin C. VERIFIED CUSTOMER
Great experience today and great to work with Josh.
12/5/2024
Mary S. VERIFIED CUSTOMER
Always helpful with an old lady!
12/4/2024
Charles G. VERIFIED CUSTOMER
Car was not washed. Thought that was part of the scheduled service
12/4/2024
Corey E. VERIFIED CUSTOMER
Great service from the staff. Only downside was I couldn’t get my car washed.
12/4/2024
John 'Jack'. VERIFIED CUSTOMER
Excellent service!
12/4/2024
Donna S. VERIFIED CUSTOMER
Pleasant as always
12/4/2024
Raied A. VERIFIED CUSTOMER
Thank you
12/4/2024
Tadd C. VERIFIED CUSTOMER
Always great service
12/3/2024
Barry H. VERIFIED CUSTOMER
Norm always makes me feel welcome when I arrive. The guys in service do a nice job!
12/3/2024
Christine M. VERIFIED CUSTOMER
Great service experience. Everyone was very polite and I was very happy with my service!!!
12/3/2024
Reynolds Services. VERIFIED CUSTOMER
This is not representative of the Lexus Akron/Canton dealership but I am really frustrated with the issues I have had with my door locks. If you take a look at Reynolds Services, Inc., and our history with Lexus, we have been buying SUV's since the early 2000. I have driven the RX300, then the 400h, then 450h and now the one I have. With the last two 450h I have had issues with the door lock actuators. The car I drive just passed 70,000 miles and now the rear driver door has an actuator issue once again. I have driven the Rx300 and 400h suv's for 200,000 plus thousand miles with no issues on the doors. It is disheartening when you support a luxury brand like Lexus for almost 3 decades and you still see these issues persist over time. I am not certain at this point if I would invest in a new Lexus going forward.
I can be reached at ****-****-xxxx for further discussion if needed.
Thank you for allowing me to express my comments.
Marinos Ioannides
Reynolds Services, Inc.
12/2/2024
Oleg W. VERIFIED CUSTOMER
great job thank you mechanics!
12/2/2024
Mohinber G. VERIFIED CUSTOMER
Great people
12/1/2024
Paul G. VERIFIED CUSTOMER
Great service!
11/28/2024
Joseph G. VERIFIED CUSTOMER
Pleasant and thorough
11/28/2024
Christopher M. VERIFIED CUSTOMER
Nik went above and beyond to get things right. I really appreciate the great service he provided. Everyone was great.