Josh is excellent as always. I would however check into the phone system issues.
I tried to call the Service Dept. and kept getting re-routed back to the receptionist. Never did get through so I just went in person. Minor complaint.
12/10/2024
Donald C. VERIFIED CUSTOMER
Josh is the best. Keep you informed and answer all my questions.
12/10/2024
Marvin B. VERIFIED CUSTOMER
I take my daughters car to Ganley Toyota for service. They run it through a minor wash and vac. They also check tires and wiper blades. I expected more from a luxury automobile dealership. However the service rep was very pleasant
12/9/2024
Edward S. VERIFIED CUSTOMER
ALWAYS a professional encounter at Akron / Canton Lexus !!!
12/9/2024
Jennifer D. VERIFIED CUSTOMER
Very nice and friendly people
12/9/2024
Pamela K. VERIFIED CUSTOMER
My car wasn’t even worked on the day of my appointment . I really think if an appointment is set up
That’s when the car should be seen
12/8/2024
November D. VERIFIED CUSTOMER
Josh is always professional and pleasant to work with. He was able to have our car serviced the day we called him.
12/8/2024
Debbie M. VERIFIED CUSTOMER
I had a few issues when I arrived. I was promised a loaner vehicle and one was not available. I was also told my service would take 2-3 hrs and then told it would be Monday before it was ready (I brought it in Friday afternoon). This was extremely stressful since I had a long trip planned for Sunday. Zarryck was able to navigate my issues and had my car ready as promised on Friday and ultimately was able to provide a loaner vehicle. The only reason I will continue to bring my vehicle to your dealership is because of his service and his commitment to his customers! Good job Zaaryck; I appreciate you!!
12/8/2024
Seiwoon O. VERIFIED CUSTOMER
Mostly Great Service
12/8/2024
Paul D. VERIFIED CUSTOMER
As always the service staff was outstanding
12/7/2024
David N. VERIFIED CUSTOMER
Nikolas is very conscientious and solved my issue. You are fortunate to have him on your service team.
12/7/2024
Paul S. VERIFIED CUSTOMER
JOSH AND THE STAFF ARE TRULY THE BEST IN THE BUSINESS
12/7/2024
Janet B. VERIFIED CUSTOMER
Excellent service always
12/7/2024
Gregg B. VERIFIED CUSTOMER
Everybody was very professional The Service was performed well
12/7/2024
The Pe. VERIFIED CUSTOMER
Nicely done, informative guy.
12/7/2024
Louis F. VERIFIED CUSTOMER
No car again. Sad
12/6/2024
Max L. VERIFIED CUSTOMER
Mr Rair is great in his professional attitude and I find him him thoughtful and helpful!
12/6/2024
Rodney Z. VERIFIED CUSTOMER
Very satisfied! Quick
12/6/2024
Meagan M. VERIFIED CUSTOMER
I did not drive the rental because my car was ready by the time I was done at work. The person returning my car called me to confirm dropoff. I asked him how long it would take him to get to Manchester Road/ Coventry even specified ‘’ portage lake area’’ and he said 20 minutes. He then proceeded to drive my car to my house in massillon. I rushed home and not that I would have expected him to freeze but he sat in my driveway with my car running for 30 minutes until I made it home. He should have at least apologized or assured me I wouldn’t owe the $10 fee. My car smelled horrible. I had to air it out and febreze it.
12/6/2024
Ellen K. VERIFIED CUSTOMER
Josh and his crew are so friendly and professional