Amazing service and team! My thanks to my service advisor Nick for helping me get a tire replaced and a loaner vehicle lined up while preparing to catch a plane. He knows I am picking and made sure his team took care of my vehicle while he was off.
5/24/2025
William J. VERIFIED CUSTOMER
Great service. Zerryck is top notch.
5/24/2025
Nancy R. VERIFIED CUSTOMER
Josh was a great help and very informative!
5/24/2025
Pany R. VERIFIED CUSTOMER
Good service and friendly
5/24/2025
Corrine B. VERIFIED CUSTOMER
Johnathan was very professional and easy to work with.
5/23/2025
Norman W. VERIFIED CUSTOMER
friendly responsive good follow up. made time to discuss service options and address my concerns
5/23/2025
Gary H. VERIFIED CUSTOMER
Already did a survey
5/23/2025
Gregory L. VERIFIED CUSTOMER
Very personal, friendly service. Answered my one question clearly and completely. Quite pleasant waiting area. Beautiful dealership.
5/23/2025
Gina Z. VERIFIED CUSTOMER
Josh was fantastic. He kept me updated and made the entire transaction efficient. I love the dedicated workspace as I spent almost 3 hours waiting for the work to be completed. Kudos for looking out for your customers who need a quiet place to work.
5/23/2025
Katherine H. VERIFIED CUSTOMER
Norm and John were particularly attentive, professional, and helpful as customer service professionals. They both are assets to Akron Canton Lexus. Thank you.
5/22/2025
Patrick C. VERIFIED CUSTOMER
The young attendant who guided our car into the garage when we arrived was exceptionally polite, personable, and professional.
5/22/2025
Sandra S. VERIFIED CUSTOMER
I was told my tire change would take an hour. I was waiting for 2 1/2 hours which included a tire rotation and realignment. Luckily I was not pressed for time. I’d appreciate a more accurate time estimate in the future.
5/22/2025
Linda P. VERIFIED CUSTOMER
No one said they would have my car overnight. Pick up time was fine but return was all screwed up because I waited all day and had to call to learn they would return the next day. Also 135$ old change is a bit over priced. Never again. Valet service sealed the Lexus buy for me I’m seconds guessing all if that
5/22/2025
Diane M. VERIFIED CUSTOMER
Josh was very kind and professional at the same time.
5/22/2025
Ronald G. VERIFIED CUSTOMER
As always Great Service !! Mr Roger’s was great
5/21/2025
Luanne W. VERIFIED CUSTOMER
Josh has been so helpful, and a pleasure to work with!
5/21/2025
Gabriela M. VERIFIED CUSTOMER
Josh did an excellent job investigating a tech issue that had never come up at the dealership before. It was regarding a newly installed Apple Carplay unit made by a third manufacturer, but sold and installed by Lexus.
5/21/2025
Lauriee S. VERIFIED CUSTOMER
Nick was great. Kept in touch with the whole process. Great customer service.