Yesterday afternoon, I stopped at the Akron/Canton Lexus dealer to get a car wash on my new 2025 ES 350. When I stopped in, I mentioned that my back right tire had a slow air leak and had been having this problem for weeks. The manager said they would look at my car while they were getting it washed.… I was very pleased when they returned my clean car with a brand new tire. (Apparently, a nail had pierced the tire.) Since I had purchased the tire and dent package there was no charge. What a great experience!
5/9/2025
Pat O. VERIFIED CUSTOMER
The staff has been very pleasant and willing to explain all details of service. When asked a question the service agent quickly finds answers for us.
5/9/2025
Dale L. VERIFIED CUSTOMER
Got it
5/9/2025
Richard S. VERIFIED CUSTOMER
I have an email saying the technician said to replace the battery but heard all they did was charge it. Hell I could have charged the battery. Now I have no faith the car is going to start. I’ll see you guys Saturday.
Rick. ****-****-xxxx
5/8/2025
Susan S. VERIFIED CUSTOMER
Josh was very helpful
5/8/2025
Terrie W. VERIFIED CUSTOMER
Excellent customer service. I requested an appointment for the same day and the people from Lexus were very accommodating. That’s the reason I bring my car to Lexus for all my service needs. Keep up the great work. I would certainly recommend Akron Canton Lexus.
5/8/2025
Frank B. VERIFIED CUSTOMER
Good work!!
5/8/2025
Harlod J. VERIFIED CUSTOMER
The service people are great and the time that they take to look over the car is excellent pictures and very detailed
5/8/2025
Russell S. VERIFIED CUSTOMER
Fixed my concern.
5/7/2025
Christine L. VERIFIED CUSTOMER
Always happy with their service!!
5/7/2025
Sergon G. VERIFIED CUSTOMER
Knowledgeable people, job well done.
5/7/2025
Beth H. VERIFIED CUSTOMER
Had brakes replaced and did not have to replace the rotors at this time. Saving me $$ so I'm very happy!
5/7/2025
Joseph 'Ed'. VERIFIED CUSTOMER
No survey from manufacturer , please
5/7/2025
Stephanie R. VERIFIED CUSTOMER
Timely
Thorough
Courteous
Professional
5/7/2025
David F. VERIFIED CUSTOMER
Pleasant experience
5/6/2025
Catherine G. VERIFIED CUSTOMER
Zerryck does a great job
5/6/2025
Trey D. VERIFIED CUSTOMER
The service I received was outstanding, and everyone I interacted with was fantastic. My visit was well worth the hour drive.
5/6/2025
Christopher W. VERIFIED CUSTOMER
He was very professional. Had a great attitude and made my 5k service simple and fast. Would recommend Josh for any and all future services.