⭐️⭐️⭐️⭐️⭐️Always friendly, courteous and helpful! The best service from start to finish. Love Lexus vehicles and Akron-Canton Lexus Service Team. We love our sales rep Shelly too. She’s the best! ????
7/26/2025
David L. VERIFIED CUSTOMER
Everyone was very professional.
7/26/2025
Charlotte P. VERIFIED CUSTOMER
I appreciated the opportunity to talk with the service department about my "new to me" Lexus. Thank you for taking the time.
7/25/2025
Kathy S. VERIFIED CUSTOMER
Jonathan Morris was very polite, easy to talk to, and provided the information to me about my brakes needing changed very quickly. I always have great service at the Lexus of Akron Canton Dealership.
7/25/2025
Staci N. VERIFIED CUSTOMER
I’m grateful to be in the “family”.
7/25/2025
Susan L. VERIFIED CUSTOMER
I had valet service pick my car up from my home at 8 am on 7/23 and transported to Akron/canton Lexus. Service was completed (10000 mi checkup by early afternoon— return of car promised that afternoon. Josh called late afternoon and said it was too late and they would return it next day. He called early morning 7/24 and collected payment and said would return early afternoon. I called him at 2 pm to check status. He said would call soon. Never hea back! I had to track down car as to what happened to it !and receive help from the other Metro dealership.Representative Elena called at around 6 pm to say it would be delivered early 7/25! Poor service, communication, and lack of respectfor me as a customer. I am very unhappy with this
7/24/2025
Susan L. VERIFIED CUSTOMER
Josh is always courteous, professional and kind and very caring.
He always offers to help me transfer my belongings from my car to the loaner and visa versa! He always makes sure to answer any questions and he reminds me about the inner workings of the loaner vehicle before driving off. He is amazing! Another amazing gentleman in the Service Department is the Service Manager, Jon!! He and Josh are the absolute best! I NEVER have any problems or concerns when working with them! They both go above and beyond to help me! Thank you !
7/24/2025
John M. VERIFIED CUSTOMER
Josh is always wonderful to work with
7/24/2025
Philip R. VERIFIED CUSTOMER
Josh is top notch. He’s Informative and professional. Your prices for services though, are laughably expensive and WAY out of reach for me and the majority of people that I know. A sensor on my back bumper was lost and/ or rendered inoperable during one of my trips through your free car wash. (Which I absolutely appreciate) The sensor if I recall correctly, was less than $30. It would however cost over $240 to replace. Josh explained that the additional $210 or so dollars was because it had to be glued on. I have a Lexus, but apparently I’ll have to retreat back into my income bracket when I sell the car I now own. I truly did enjoy the experience though.
7/23/2025
Marcia V. VERIFIED CUSTOMER
Nik Rair and Norman are great!!
7/23/2025
Stacey W. VERIFIED CUSTOMER
Still pending a response from Josh on the trunk net not being cleaned during the detail. Also, waiting on response regarding solution used on that left streaks on the two chrome plates in the trunk.
7/23/2025
Kathleen H. VERIFIED CUSTOMER
On time, courtious,very professional
7/22/2025
Carmen H. VERIFIED CUSTOMER
Josh was very courteous and professional.
7/22/2025
Bob D. VERIFIED CUSTOMER
Excellent!
7/22/2025
Stephen M. VERIFIED CUSTOMER
Very swift and friendly service.
7/22/2025
Neelam A. VERIFIED CUSTOMER
Excellent
7/21/2025
Jon P. VERIFIED CUSTOMER
Staff was excellent!!! invoice was complete and educational.
7/20/2025
Anthony S. VERIFIED CUSTOMER
Nick arranged for my vehicle to receive 4 new tires on a Saturday without a previous reservation. I am grateful
7/20/2025
Niki S. VERIFIED CUSTOMER
I really can’t say anything about what was done. There was nothing wrong with it fortunately. They did a nice job washing it.
7/20/2025
James C. VERIFIED CUSTOMER
I made the appointment a week ahead for two new tires.
Lexus “forgot” to order my tires, so I had to return to the dealership several hours later, using a loaner vehicle.