Josh was helpful without acting condescending toward me
8/1/2025
Dominic F. VERIFIED CUSTOMER
Always exceptional service and quality of work!
7/31/2025
Ashley F. VERIFIED CUSTOMER
Nick was friendly, helpful and not pushy. Very much enjoyed working with him.
7/31/2025
Robert H. VERIFIED CUSTOMER
Every one was nice and got the service done quickly
7/31/2025
Mike T. VERIFIED CUSTOMER
Everyone was polite and courteous, Mark made checking in and out easy.
7/31/2025
Valerie C. VERIFIED CUSTOMER
Took them two weeks to diagnose a problem. An expensive one. I feel they felt pressure to diagnose something even if it is fictivious
7/31/2025
Mary S. VERIFIED CUSTOMER
Thank you Josh,
I really appreciate the excellent service your team provided. I can say with confidence Lexus Akron/Canton Auto Service You are the best.
7/31/2025
Lukesha C. VERIFIED CUSTOMER
The replacement of my front tire was a great experience. The entire process was seamless and the timing was superlative. Job well done????
7/31/2025
Lauriee S. VERIFIED CUSTOMER
Chris the mechanic and Nick were great! Kept me informed and answered all my questions!
7/30/2025
David L. VERIFIED CUSTOMER
Very professional service personnel. Got my job in a timely manner.
7/30/2025
Layla L. VERIFIED CUSTOMER
Disappointed with Service Despite Tire Warranty
I brought my Lexus in to have a flat tire replaced—something I expected to be fully covered since I purchased the tire and wheel warranty. However, I was still charged labor costs, which was already frustrating.
On top of that, the dealership failed to properly process my warranty claim, and now I’m being charged for a tire sensor that is part of the new tire and should be covered under my warranty. This error has left me responsible for costs that should not be my responsibility.
I expected a higher level of professionalism and attention from a Lexus service center. When a customer purchases a warranty and comes to the dealership for covered service, the process should be handled correctly and transparently.
7/30/2025
Katie S. VERIFIED CUSTOMER
Great customer service
7/30/2025
Leon W. VERIFIED CUSTOMER
I would like state for the record, I called the service desk numerous times for Josh requesting a status check. He never returned my phone calls or responded to my texts. After so many calls, I actually requested the General Manager. This is unacceptable. Moreover, he promised to return my vehicle on Monday but sent a text on Tuesday to confirm it was ready for delivery. Summarily, this negative comment could have been avoided, only if some communication was consistent throughout my service experience with Lexus of Akron/Canton.
7/30/2025
Peggy D. VERIFIED CUSTOMER
Very professional
7/28/2025
Loren R. VERIFIED CUSTOMER
I’ve used Lexus Akron Canton for several years and have always been well satisfied with your expertise
7/28/2025
Eliana P. VERIFIED CUSTOMER
Josh was excellent; communicative & efficient
7/27/2025
Nancy R. VERIFIED CUSTOMER
Everyone so nice, Josh is great! Very happy there.
7/27/2025
Alicia L. VERIFIED CUSTOMER
Josh as always is professional and helpful. He’s one mf my favorite people to interact with when I bring my suv in for service.
7/27/2025
Anoir S. VERIFIED CUSTOMER
Josh as always was awesome to interact with.
7/26/2025
Rebecca B. VERIFIED CUSTOMER
Jon Morris was great. This is my first Lexus,although it's older, It still rides great. Your team did a great job and Jon really welcomed me to the Lexus Family. we will see you again soon. Thanks for going above amd beyond innthe name of service