Lexus of Akron Canton Auto Repair Service

Scott as always is awesome. I came for my car recall a week earlier than my schedule, but Scott help me to get a service slot for my car.

Great service!! Didn’t have to wait too long either!

This was my very first appointment with the service department at Lexus of Akron Canton. I wanted to get to know the service staff as your dealership is closer to my home then Metro Lexus. Metro Lexus and their staff were 5-star excellent and treated me like a queen. When I first arrived at the service department, I was greeted by handsome and friendly, Norm. He loves working for Lexus and told me it was a great company. It was so reassuring to hear because I am brand new to Lexus. When I first arrived for my 2:00pm appointment on 8/27/20, there was a loud discussion going on between a disgruntled customer and Marty Richards. When it was my turn to step up to the counter, I apologized to Marty and asked him if he was in trouble. He said, “No it’s just another day in the service department.” Well, that wasn’t so reassuring but I gave Marty the benefit of the doubt and just thought he must be new and still learning his job or just not having a good day. Marty told me I was not on the schedule and that Escobar did not need an oil change because Metro had done it in January of this year. Then I told him Nick had informed me that recall parts were in so I scheduled an appointment with Karen. Again telling me I wasn’t on the schedule. After informing Marty I received two text confirmations of my scheduled appointment, he continued to give me the impression I was not going to be able to leave my white, 350-F-Sport (Escobar) for service. Marty finally requested the help he needed from a supervisor(?) and said he would get the papers and keys to my loaner car. Marty would benefit himself and the service department to improve his professionalism, people skills and his customer service. Considering my entire first time experience, the rest of the service staff, Karen, Norm, Nick, and including sales staff, Randy, Peter, Mark, and Tammy, . . 5 star excellent!! Again, I appreciate all who went the extra mile to retrieve my IPhone from my loaner car after hours!!! So totally grateful for those who worked late on Saturday and were determined to make my phone available to me. Congratulations and thank you so very much. Another beyond satisfied customer, Katherine A Hamel I ??My Lexus!

Job well done thank you Laura Davis

No comments.....Thank you

Prompt, professional and polite

Scott as always goes above and beyond!! Great service!!

Thanks for the great service.

I’m very happy with lexus

All the service team at your dealership I have found to be very knowledgeable & kind to their customers! It is a privilege to bring my car to this dealership! Keep up the quality work????????

Will be back for additional work.

Scott was awesome. He explained everything, appointment was timely. And he was very personable. Thank you

Very professional as always. A pleasant experience

Thank you Laura—always an excellent job!!

My phone now shows there a air bag recall was that taken care of?

Laura is always very professional and thorough. Also the young man who greets you, gets the mileage, ven number and your keys is always so pleasant. Also I came in 3-4 weeks ago with a very fast leak in my front tire. Everyone worked to get me in and ended up giving me a loaner to take care of some recall issues. Great customer service!!

Very professional and answered all our questions. Thank you

Laura is great.

Marty was very kind professional and knowledgeble

Very professional!!!