the lack of communication was stunning.
scheduled weeks in advance, a simple repair took Friday 9:00am until Monday noon. not informed that my car would be unavailable for 3 days caused significant inconvenience. things occur, but customer service was abysmal.
9/14/2020
Joshua D. VERIFIED CUSTOMER
No problems at usual , not sure if car wash was down or not being used due to COVID car did not come out of service washed
9/13/2020
Catherine B. VERIFIED CUSTOMER
Laura is definitely "a keeper"! She's a real asset to your company.
9/13/2020
Edward S. VERIFIED CUSTOMER
Laura is an excellent service associate. Laura exemplifies the service we expected when we purchase Lexus vehicles. Service is the most important component when I purchase a vehicle.
9/13/2020
Mark B. VERIFIED CUSTOMER
Excellent, friendly, professional service & experience.
9/13/2020
Chad G. VERIFIED CUSTOMER
Laura was great
9/13/2020
Gregory G. VERIFIED CUSTOMER
Car was great. Missed detailing the drivers seat as their is still a grease mark there from when I originally got vehicle. Other then that I am so sorry about the loaner vehicle as someone went left of center, ran me off the road. I am sick about it. I am waiting for estimate to repair it either on insurance or pay cash. Again I am beyond sorry. Just let me know estimate. Thank you.
9/12/2020
Thomas W. VERIFIED CUSTOMER
Laura is great to work with.
9/12/2020
Deborah A. VERIFIED CUSTOMER
Thank you for always fixing issues when they come up. Best service team ever!!
9/11/2020
Ruth H. VERIFIED CUSTOMER
Prompt, friendly service with a perfect smile
9/10/2020
Salman K. VERIFIED CUSTOMER
Thanks for service
9/10/2020
Jack T. VERIFIED CUSTOMER
Great job and service!
9/10/2020
Linda E. VERIFIED CUSTOMER
I was not told that my car would stay overnight. I missed my grandson‘s baseball game waiting for someone to return my car. A phone call would’ve been grateful to tell me that there were no drivers to bring my car back. I did not receive that call. I was texted my car was done so I was waiting for a driver to call and tell me they were returning my car. My car wasn’t returned until the following day!
9/10/2020
Narvin D. VERIFIED CUSTOMER
Customer service was great at this location. The staff is awesome!!
9/9/2020
William B. VERIFIED CUSTOMER
Your service team is the best...I enjoy each and every visit
9/9/2020
David M. VERIFIED CUSTOMER
Prompt, professional and personable.
9/9/2020
Paula T. VERIFIED CUSTOMER
Laura was excellent in communication and I appreciated her effort on my behalf and thanks for employing her!
9/9/2020
Amy T. VERIFIED CUSTOMER
Service was great! Enjoyed my quiet time while my car was promptly serviced. Thank you!
9/8/2020
Karen L. VERIFIED CUSTOMER
Thanks Scott for getting back with me. OMG I have never been so completely dissatisfied with the service from the Lexus service department. First of all I sent my car in to have my sensor for my tires checked. That was fine. The air pressure on the dashboard wasn't working. I get that. I also asked them to check out my bluetooth because I couldn't get it hooked up to my phone. They kept my car for over a week. I wasn't to concerned because you told me that my car (Tina) was in good hands. I picked my car up on Saturday. The rest is downhill. My whole screen system was out. The menu and map buttons were pushed in. My cellphone charger won't work. My backup camera is out. When I went to ask the service manager what happened to my car. He said that I brought it in like that. He also told me that he wasn't going to pay $13,000 for something that he didn't do. So one of my questions is. Who did it? How can this be fixed? He didn't even want to look at my car. He just very rudely told me to call corporate. So that's what I did.