Always a pleasure to work with Laura. Very professional!
8/24/2020
Teresa R. VERIFIED CUSTOMER
The appointment time was 11:00. The estimated service time was 3 hours. I had a “we didn’t forget you” text at 330. Then no reply as time continue. No reply from text or message. I had to cancel plans that evening thinking I would certainly have to pick up my car and when I then realized the shop was closed at 6- I was left in a panic without my necessary work gear ( parking pass, ID,etc...) that I needed for my job for the next 2 days. When I called on Saturday for an UPDATE and to voice my concern and frustration, the lady replies “well - you had a loner so you weren’t stranded”. That answer alone shows the level of customer inconvenience is of zero import.
The vehicle was finally done at 3 the NEXT DAY - so a bit shy of estimated 3 hours.
I now have to rearrange my Monday to be able to get vehicle.
I understand that problems arise. I am a reasonable person. ONE update of time delay and explanation could have deescallated this entire experience.
8/24/2020
Steven F. VERIFIED CUSTOMER
Always accommodating and professional
8/23/2020
Timothy Q. VERIFIED CUSTOMER
Always a pleasure working with Laura. She’s very attentive, responsive and helpful!
8/23/2020
Belinda D. VERIFIED CUSTOMER
Top notch service, very friendly!!
8/22/2020
Harvey H. VERIFIED CUSTOMER
Every time I bring my car in for service it never gets washed. Ever time there is a sing up that says it is not available today. Is it ever available? Just a part of “the special” service that I have always received at other dealerships. What give at the Canton/Akron dealership??
8/22/2020
Erica G. VERIFIED CUSTOMER
My last two experience with the person getting me registered (think his name was Marty), were not very personable. I have written them both off as it being his personality, but prior to interactimg with him, I had always felt welcomed and valued. It is somewhat disappointing, as I am a paying customer and expect a different experience.
8/22/2020
Donald E. VERIFIED CUSTOMER
Very satisfied as usual!
8/22/2020
Mary H. VERIFIED CUSTOMER
Laura is always helpful and friendly
8/21/2020
John P. VERIFIED CUSTOMER
Scott is excellent
8/21/2020
Lola S. VERIFIED CUSTOMER
John Morris gave me Excellent service, l was very please in the service l received from him ! I would recommend him to anyone! Please let him know l was very pleased with his service to my car ! I have already received the survey and him the highest number ! Thx ! Lola S
8/21/2020
Susan Z. VERIFIED CUSTOMER
She was really great! I appreciate her kindness of getting everything done in such an amazing time frame! Thanks again... Susan Z
8/21/2020
Fred M. VERIFIED CUSTOMER
Everything was handled well
8/21/2020
Nancy N. VERIFIED CUSTOMER
The staff at Akron Lexus IS great and I have always had a great experience with everyone. I have been dealing with Marty for years and have always had a positive experience!!! I also want to say Norm is awesome... He is so friendly and
Always greets you with a smile...
Signed, Nancy N
8/21/2020
Jim K. VERIFIED CUSTOMER
Laura was very empathetic to my problem and was very timely and professional in solving my problem.
8/21/2020
Kathryn Y. VERIFIED CUSTOMER
Wonderful customer service, as usual.
8/20/2020
James E. VERIFIED CUSTOMER
Laura went above and beyond
8/20/2020
Mary K. VERIFIED CUSTOMER
Always a pleasant experience. Especially so today. Thanks.
8/20/2020
Maggy F. VERIFIED CUSTOMER
Laura was definitely super efficient in handling my appointment, and getting me into a loaner and out the door. It was a pleasure seeing her get the job done quickly and efficiently.