Never had a personal conversation with service rep. Service performed and car delivery and pick up great. Experience was a little impersonal. not bad but lacked personal interaction.
9/15/2020
Tammy B. VERIFIED CUSTOMER
Customer service is Awesome
9/15/2020
Richard J. VERIFIED CUSTOMER
I appreciate Laura's professionalism & excellence
9/15/2020
Susan D. VERIFIED CUSTOMER
the lack of communication was stunning.
scheduled weeks in advance, a simple repair took Friday 9:00am until Monday noon. not informed that my car would be unavailable for 3 days caused significant inconvenience. things occur, but customer service was abysmal.
9/14/2020
Joshua D. VERIFIED CUSTOMER
No problems at usual , not sure if car wash was down or not being used due to COVID car did not come out of service washed
9/13/2020
Catherine B. VERIFIED CUSTOMER
Laura is definitely "a keeper"! She's a real asset to your company.
9/13/2020
Edward S. VERIFIED CUSTOMER
Laura is an excellent service associate. Laura exemplifies the service we expected when we purchase Lexus vehicles. Service is the most important component when I purchase a vehicle.
9/13/2020
Mark B. VERIFIED CUSTOMER
Excellent, friendly, professional service & experience.
9/13/2020
Chad G. VERIFIED CUSTOMER
Laura was great
9/13/2020
Gregory G. VERIFIED CUSTOMER
Car was great. Missed detailing the drivers seat as their is still a grease mark there from when I originally got vehicle. Other then that I am so sorry about the loaner vehicle as someone went left of center, ran me off the road. I am sick about it. I am waiting for estimate to repair it either on insurance or pay cash. Again I am beyond sorry. Just let me know estimate. Thank you.
9/12/2020
Thomas W. VERIFIED CUSTOMER
Laura is great to work with.
9/12/2020
Deborah A. VERIFIED CUSTOMER
Thank you for always fixing issues when they come up. Best service team ever!!
9/11/2020
Ruth H. VERIFIED CUSTOMER
Prompt, friendly service with a perfect smile
9/10/2020
Salman K. VERIFIED CUSTOMER
Thanks for service
9/10/2020
Jack T. VERIFIED CUSTOMER
Great job and service!
9/10/2020
Linda E. VERIFIED CUSTOMER
I was not told that my car would stay overnight. I missed my grandson‘s baseball game waiting for someone to return my car. A phone call would’ve been grateful to tell me that there were no drivers to bring my car back. I did not receive that call. I was texted my car was done so I was waiting for a driver to call and tell me they were returning my car. My car wasn’t returned until the following day!
9/10/2020
Narvin D. VERIFIED CUSTOMER
Customer service was great at this location. The staff is awesome!!
9/9/2020
William B. VERIFIED CUSTOMER
Your service team is the best...I enjoy each and every visit