We bought the vehicle at metro in Cleveland. But Akron is closer and Scott and Laura have been very kind to us. We walk away being so glad we come to Akron. Metro is too far and we were very unhappy with the treatment in Cleveland
10/12/2020
Roger B. VERIFIED CUSTOMER
Marty was very friendly.
10/12/2020
Joe P. VERIFIED CUSTOMER
Lora ensures my vehicle meets very high standards and is safe to drive. Let’s me know of any discounts available Extremely personable. Willing to go the extra mile to ensure I’m satisfied. If Lora available that day Scott or Marty also ensure I’m taken care of.
Joe
10/12/2020
Polly B. VERIFIED CUSTOMER
Always fast n efficient n friendly!
10/11/2020
Peggy D. VERIFIED CUSTOMER
Laura gives excellent service and is very pleasant and efficient
10/10/2020
Beth H. VERIFIED CUSTOMER
Every one was kind and professional! Also the facility is so clean! Thanks!
10/10/2020
Anita L. VERIFIED CUSTOMER
Excellent service
10/10/2020
Nikki S. VERIFIED CUSTOMER
Laura was very friendly and helpful as always!
10/10/2020
Hanady M. VERIFIED CUSTOMER
Staff went above and Beyond! Thank you so much
10/10/2020
Doug P. VERIFIED CUSTOMER
Great experience
10/10/2020
Anna Y. VERIFIED CUSTOMER
Amazing service. Scott was wonderful
10/9/2020
Bobby F. VERIFIED CUSTOMER
Very professional service and environment but on the way home to KY got a warning the hood was not closed properly. It was a little scary at 75 mph. I made it to the exit and shut it. No harm. Just FYI.
10/8/2020
Denise R. VERIFIED CUSTOMER
I love working with your team. Laura & Norm treat me so good! My car is always better after your team takes care of it. Thank you!
10/8/2020
Julie S. VERIFIED CUSTOMER
Customer service is always great!
10/8/2020
Chris K. VERIFIED CUSTOMER
Very helpful and professional.
10/7/2020
Derek D. VERIFIED CUSTOMER
Love you guys
10/7/2020
Mary S. VERIFIED CUSTOMER
Laura did a great job as she always does. She is a very valued employer. I hope you as the manager compensates her for that. I have known her for years and always get excellent service with a smile. She does a excellent job always. She is a big asset to the service department. I ran a a business for 20 years and know what it takes to keep customers happy and it’s a challenge everyday as she certainly does that
10/7/2020
Jacob M. VERIFIED CUSTOMER
Your computer based appointment system stinks. Last time, I made the appointment, it was verified with a follow up confirmation from the dealership. When I took the vehicle, the mgr told me, oops, due to COVID all techs leave early and the 5:30 pm appointment is not valid. When you call the main service line, it is held on for ever and to get a loaner car have to wait for more than a week. This is not pursuit of excellence, even Toyota dealerships do a better service. I didn’t have any trouble with my Acura or Honda dealerships. Both do a far better job than you. I hope that you being new, you are still organizing. Let us hope so. Yesterday’s appointment itself went fine. The techs were very courteous and the service was done on time. The appointment was handled properly with timely reminders too.