Your computer based appointment system stinks. Last time, I made the appointment, it was verified with a follow up confirmation from the dealership. When I took the vehicle, the mgr told me, oops, due to COVID all techs leave early and the 5:30 pm appointment is not valid. When you call the main service line, it is held on for ever and to get a loaner car have to wait for more than a week. This is not pursuit of excellence, even Toyota dealerships do a better service. I didn’t have any trouble with my Acura or Honda dealerships. Both do a far better job than you. I hope that you being new, you are still organizing. Let us hope so. Yesterday’s appointment itself went fine. The techs were very courteous and the service was done on time. The appointment was handled properly with timely reminders too.
10/7/2020
Pamela R. VERIFIED CUSTOMER
Everyone is so helpful and kind.
10/7/2020
Terressa P. VERIFIED CUSTOMER
Always so polite and helpful.
10/7/2020
Jason N. VERIFIED CUSTOMER
Scott is a class act. 10 out of 10.
10/6/2020
Diane W. VERIFIED CUSTOMER
Thanks for your care of my feelings. The staff is utterly amazing!
10/5/2020
Zach L. VERIFIED CUSTOMER
Very thankful to have a dealership that is so friendly as well as efficient!
10/5/2020
Donna N. VERIFIED CUSTOMER
Scott was very nice and professional. I had a pleasant experience as always at this dealership.
10/4/2020
Dixilene P. VERIFIED CUSTOMER
Excellent service.
10/3/2020
Stephen C. VERIFIED CUSTOMER
Everyone was courteous. No complaints.
10/3/2020
Ed F. VERIFIED CUSTOMER
Laura was very helpful in handling the issues with my vehicle
10/3/2020
Stephen B. VERIFIED CUSTOMER
Always good service. Thank you
10/3/2020
Steve L. VERIFIED CUSTOMER
Always treated fairly.
10/3/2020
Daniel S. VERIFIED CUSTOMER
Laura Is so interested in in satisfying the customers that she becomes a huge part of your experience at the Lexus Garage I consider her almost like family she’s truthful she’s helpful and she works very hard. She represents the best of Lexus I can’t say enough good words about her. She treats her coworkers with great respect as well as every customer that comes in whether they are her Customer or not.
10/3/2020
Atef L. VERIFIED CUSTOMER
A+++++
10/2/2020
Theodore J. VERIFIED CUSTOMER
Good job my all!!!
10/2/2020
M S. VERIFIED CUSTOMER
Laurie is so great! Very kind n helpful
10/2/2020
Frank C. VERIFIED CUSTOMER
Pleasant!
10/1/2020
Vicki B. VERIFIED CUSTOMER
Laura Davis does an exceptional job! She goes above and beyond. I always enjoy working with her when I bring my car in for service.