Marty is the best! He is always so nice and helpful! Scott was so nice when I picked my car up as well - thanks so much
7/2/2021
Terrence D. VERIFIED CUSTOMER
Very professional, friendly and efficient
7/2/2021
Judith P. VERIFIED CUSTOMER
It’s really a minor issue, I am 99% satisfied. I would liked to have the inside of my car was swept out when it was washed.
7/1/2021
Robert M. VERIFIED CUSTOMER
The hourly labor rate of $202.00 per hour is ridiculous.
7/1/2021
Theodore R. VERIFIED CUSTOMER
The unanticipated delay was annoying.
7/1/2021
Tim H. VERIFIED CUSTOMER
I am part responsible for the lack of communication. I know there was a check engine light for O2 sensor. I also know that the spark plugs were due to be replaced. I was a bit surprised when I can to pick it up the spark plugs were done but the check engine light was still on for the O2 sensor. He kept the car and is going to fix the O2 now. All is well.
7/1/2021
Valerie C. VERIFIED CUSTOMER
Everyone very friendly and courteous.
6/30/2021
London W. VERIFIED CUSTOMER
So 3 years ago when I purchased my car one of the reasons I purchased it from Lexus was to have amazing service. All my friends raved about the service they got from lexus. Now I realize that covid has affected several things but I expect the company like yours to go above and beyond to make things right as soon as possible. Anytime I call your facility and put on hold no matter what department for 10 minutes or more. When someone does get to the phone and I get appointments scheduled it's not an easy process. I don't like that when I call in for service to schedule I'm calling a different location then the location I take my car for service. I will tell you once I pass my warranty I'm not sure I will be taking my vehicle to your service department until things change. I have higher hopes for you as a company and I hope things turn around.
6/30/2021
Ann D. VERIFIED CUSTOMER
You are welcome. Service at Lexus of Akron is always great!
6/29/2021
Doug T. VERIFIED CUSTOMER
Very pleased!
6/29/2021
Salman K. VERIFIED CUSTOMER
Satisfied
6/29/2021
Michele M. VERIFIED CUSTOMER
Thank you!
6/29/2021
David B. VERIFIED CUSTOMER
Marty and everyone on the team were welcoming and professional. The issues with my vehicle were explained well and the whole process was seamless and efficient.
6/28/2021
Elizabeth 'Betsy'. VERIFIED CUSTOMER
Exceptional customer service from Tim Arner.
6/28/2021
Caroline W. VERIFIED CUSTOMER
As always an excellent experience! You guys Rock!
6/28/2021
Jean M. VERIFIED CUSTOMER
Job well done !!!
6/27/2021
Not Provided. VERIFIED CUSTOMER
Thanks
6/27/2021
Fukuo H. VERIFIED CUSTOMER
Good services
6/27/2021
Kevin L. VERIFIED CUSTOMER
All was as expected
6/26/2021
Richard B. VERIFIED CUSTOMER
The whole service team did a great job! Total experience and service quality was outstanding as always.
Thx