Thorough evaluation of the car’s condition and timely service. Nik was a complete professional.
7/18/2021
Mary S. VERIFIED CUSTOMER
Happy with the service. Worked well with giving me the same model I have much safer as I was familiar with everything on the car. Thanks for the gas
7/17/2021
Stella B. VERIFIED CUSTOMER
estimate price allot different than price when p[cking up auto with no call that price was 300.00 more. this not agood policy for any business.
7/17/2021
Rita M. VERIFIED CUSTOMER
Nikolas did a great job. Very professional and had knowledge of what service my vehicle required. He has a pleasant personality which is needed when dealing with different types of people.
7/16/2021
John H. VERIFIED CUSTOMER
Everyone I interacted with was just awesome, and my service got done in the expected timeframe—I really appreciate that.
7/16/2021
Aarthi R. VERIFIED CUSTOMER
I wish the service associate hard checked that I had a free service before telling me my total charge.
7/16/2021
Marvina W. VERIFIED CUSTOMER
He was very professional!
7/16/2021
Min D. VERIFIED CUSTOMER
Good
7/15/2021
Mary H. VERIFIED CUSTOMER
Scott went above and beyond to get my vehicle serviced under some tight time constraints. I was so grateful
7/15/2021
Steve M. VERIFIED CUSTOMER
Professional as always! Scott is an asset to Lexus of Akron!
7/14/2021
Vinesh P. VERIFIED CUSTOMER
It was done in a day very happy????
7/14/2021
Alice M. VERIFIED CUSTOMER
Ok will do
7/14/2021
Michelle J. VERIFIED CUSTOMER
Nick wanted to charge me for a service that is covered under warranty.
7/14/2021
Timothy S. VERIFIED CUSTOMER
Always a pleasant experience!
7/14/2021
Barbara W. VERIFIED CUSTOMER
Your folks in the service department are the very best!!
7/13/2021
Dale D. VERIFIED CUSTOMER
Marty and his team provided first class service.
Also appreciated the time that Tammy in sales, Stephanie in finance and Peter S. spent with me discussing my 2018 NX and 2022 NX models.
Dale D
7/13/2021
Sherrill T. VERIFIED CUSTOMER
I had to make two trips from Dalton to Akron to get my car serviced. I believe the Representative who helped me was probably new, but that is an excuse—not a reason.
When they decided there was a piece of metal that had pierced the driver’s rear tire, they said it needed to be repaired and they gave me a price in the $40 range. I decided I didn’t want it repaired, but replaced—even though the price was over $300. I still said yes. Then I found out that the repairman had gone for the day. This necessitated me keeping the service loaner over night, which used up another significant part of a day. It was not a usual Lexus service experience.
7/13/2021
Peg K. VERIFIED CUSTOMER
Scott and the Service Team were most professional and courteous! We will definitely be back!!
7/13/2021
Larry S. VERIFIED CUSTOMER
I arrived at agreed upon time to pick up my car and it wasn’t ready. I had to return the following day. I wasn’t notified of the change in schedule
7/12/2021
James K. VERIFIED CUSTOMER
You are getting this car back soon to complete 3 of 3 items it was there for. Very disappointed. 2 days at your service center and you said it was done, nothing done