Lexus of Akron Canton Auto Repair Service

Loved the new digs. I hope next time my car will be washed ????

Nike and Nate were very helpful.

They were very thorough and timely as possibly with the process as they could have been with this happening over the holidays.Marty Richards our service advisor kept us well informed as to progress on our car which we really appreciated.

Your Service Department, in replacing my radiator, somehow caused a Proximity Sensor warning to chime incessantly. The code that it’s throwing was not in any way discussed with me prior to the radiator replacement. And the damage your Service Dept Manager John claims caused this code happened in August. I’d never seen the Proximity Sensor warning prior to leaving the GX with your service Dept. However, when I picked up the vehicle that evening just before 6, the notification was present. in fact, the technician even took pictures on his personal phone of the error to show the technician so he would be prepared the following morning. I was back the next morning to have this looked into and there weren’t any vehicles available. So I kept the vehicle through the weekend and brought it in Tuesday to have it repaired. We can clearly see the OCD code wasn’t there prior to the radiator work…otherwise it would have been discussed with the 9 other things that were suggested to me prior to approving the radiator repair. We can also clearly see that, when I picked up the vehicle, the warning was there (as referenced by the rep taking photos of the warning on his personal cell phone). And then, when I posed this question to John, he claimed “it must be a coincidence.” Give me a friggin break. Bottom line, the code wasn’t present when I delivered the vehicle and it was present before I left with the vehicle. The vehicle was entirely in your team’s hands when the warning surfaced. Therefore, logically speaking, something your team did caused this incessant chime and warning messages. Yes there’s damage. I don’t expect your team to repair that. What I do expect from a vehicle company of Lexus’s caliber, is to admit when you’ve made a mistake and make it right. Put the vehicle back the way it was when you accepted it. You would have expected me to pay for any damage I caused to your vehicle when I had it in my possession…why doesn’t the same apply to Lexus?

I very much appreciated the service I received from everyone with whom I had contact.

Pros: He was very polite and explained the services I needed. Cons: I was not told an accurate timeline it would take to fix my car. I thought I would be there until 2:30/3:00. I did not get out until after 4:00. This resulted me having to navigate through rush hour construction traffic to get back to Rocky River.

Thank you

Professional and helpful

Lump of oil on the right side of my car.

Happy with the service dept and Melinda at the front desk.

Thanks to Robert for a job well done. He demonstrated he had may best interest in mind as he scheduled services for my car

Thanks Robert. Appreciate the help.

The employees there are courteous, congenial and very efficient.

All good. Nikolas was great

Great service

Always the best service from Marty & Norman

Done before promised-awesome since I was waiting !!

Marty and his team really took their time and went over my vehicle completely. They also addressed my questions and concerns. My appointment was the last one on a Friday; yet they never rushed me or acted like they were in a hurry to leave. Marty showed me where to wait, and pointed out all the accommodations. I was very happy with my service experience!!

Robert is great, always has a smile on his face. Answers all my concerns and very professional. He explains everything in a way that you can understand what he is saying. I do know that my car is in good hands when I need to take it in. Thank you for the super work.

Thank you. Robert was friendly and helpful. The transaction was pleasant and punctual. I would give him 5 stars out of 5.