Nikolas Rair is always very attentive and informative and patient with me. He explains things as many times as I need with out getting irritated. And he keeps me up to date on the process of my service being done.
2/8/2023
Vanzi W. VERIFIED CUSTOMER
The service advisor Nick was great. I only wish my car repair estimate was not so expensive. I do love my Lexus and Lexus service.
2/7/2023
Bob S. VERIFIED CUSTOMER
Very professional and informative.
2/7/2023
Jeanne D. VERIFIED CUSTOMER
Marty was very courteous and thorough. We are very pleased with the service we received.
2/7/2023
Steven P. VERIFIED CUSTOMER
Marty did a great job THANKS!!
2/7/2023
Dinah R. VERIFIED CUSTOMER
Marty was very thorough in reviewing all details of service
2/6/2023
Ginny M. VERIFIED CUSTOMER
Very helpful
2/6/2023
Ustachia H. VERIFIED CUSTOMER
I think they are very knowledgeable and detailed in dealing with Lexus.
The print out of what they actually did is very helpful.
2/5/2023
Amy T. VERIFIED CUSTOMER
Great service! Beautiful new showroom ????
2/5/2023
Leslie S. VERIFIED CUSTOMER
I came in as an out of town issue and everyone, including Nick, Chris and Taylor, were extremely warm and accommodating. Thank you so much.
2/4/2023
Karran J. VERIFIED CUSTOMER
Excellent
2/4/2023
Frank J. VERIFIED CUSTOMER
Kind
Respectful
Understanding
Really like your dealership.
I can get a less costly oil change elsewhere, and I don’t come to you for snacks or coffee!! (Though that’s nice, but didn’t have it this last time.)
I feel I can trust your dealership and that is something to say these days.
Nikolas was really nice. And didn’t try to force me To buy things I didn’t need. Keep him around. Give him a little extra!!
2/4/2023
Rehka R. VERIFIED CUSTOMER
Nick was absolutely helpful, even gave a complimentary service since I was not aware of the 30k mile service! I will be coming back to get new tires soon!
2/4/2023
Jennifer T. VERIFIED CUSTOMER
Excellent service!
2/2/2023
Brian A. VERIFIED CUSTOMER
I paid almost $1000 to fix my vehicle. Was told it drove fine. Drove it 1 mile and came right back because it was so bad. Why would a dealer not diagnose the whole problem if there were more issues. I wouldn't have just fixed the lines if there was a bigger issue with the transmission. How could my vehicle drive fine according to the tech and as soon as I drive it doesn't. The service manager assumed zero responsibility and basically said oh well not our fault. I will never bring any vehicle to you and will tell everyone I know the same. Absolutely awful experience all the way around. I would say that you're the only service department that I would rate a 0 out of ten.
2/1/2023
Paulette P. VERIFIED CUSTOMER
My experience today was excellent from start to finish. In the spirit of providing feedback, I called more than a week ago and after a lot of service dept ringing I chose the option to leave my contact info for a call back. I waited a week but no call back. Then I went online on a Saturday morning and engaged in a chat with a rep who said that the service dept would phone me to schedule. I waited until the following Tuesday morning then I tried phoning service again. This time I got through and had my vehicle serviced on the same day. It appears that the “leave message and we will call you” option and the online “service will contact you” chat is not working to lexus standards. Thank you taking such good care of me today.
2/1/2023
Rich N. VERIFIED CUSTOMER
Amazing, amazing, amazing job!! Nikolas was informative and got everything I needed taken care of. An amazing employee that you are very lucky to have!
2/1/2023
Julie S. VERIFIED CUSTOMER
You were very accommodating. Thank you.
2/1/2023
Judith P. VERIFIED CUSTOMER
I expect a car wash! I would have rescheduled service if I had known the car wash was out of service. Next time I will ask first.
2/1/2023
Debby B. VERIFIED CUSTOMER
My car was done in record time and the cost was less than the quote! Amazing service! Nikolas also got our accounts separated so my husband and I aren’t receiving each other texts and emails about our cars:)