Zerryck provided exceptional service. Not only was he professional and courteous, but also willing to step outside of his “knowledge zone” to help me figure out how to use something in my new car! He was OUTSTANDING. He didn’t send me to someone else, or tell me to ask someone else, he asked another Lexus staffer himself and showed me how to do it afterwards. True customer service is hard to find…Akron Lexus and Zerryck provided that for me today.
3/2/2024
Stephen C. VERIFIED CUSTOMER
Everyone in service is always nice. First time dealing directly with Zerryck. A positive experience as well.
3/2/2024
Marcia S. VERIFIED CUSTOMER
Nikolas listened well to my explanation of the problem with the car. His feed back allowed me to feel he had a good understanding of the problem and the necessary solution. I felt confident in him overseeing the work.
3/2/2024
Marjorie W. VERIFIED CUSTOMER
Josh met me as I arrived and was familiar with the services I had requested. He was very professional.
3/2/2024
Kiran B. VERIFIED CUSTOMER
Your service department is outstanding . I think they should be the benchmark for your sales and senior management.
3/1/2024
Jennifer R. VERIFIED CUSTOMER
The service at Lexus is always impeccable! I would not trust my vehicle to anyone else. The entire service team is absolutely amazing!
3/1/2024
Leo A. VERIFIED CUSTOMER
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3/1/2024
Andy C. VERIFIED CUSTOMER
Pryce was courteous and thoughtful. He was knowledgeable about my concerns. He did a great job.
2/29/2024
Tamara P. VERIFIED CUSTOMER
Great service, quick, efficient and friendly service advisor & great manager!
2/29/2024
Martha T. VERIFIED CUSTOMER
THANK YOU,NIK
2/29/2024
Yvonne S. VERIFIED CUSTOMER
Thank you for the great service.
2/29/2024
Michele R. VERIFIED CUSTOMER
Always very friendly people
2/29/2024
Samuel O. VERIFIED CUSTOMER
Understood my car issue quickly and offered the best solution to the fix. A good job done. I’m completely satisfied.
2/28/2024
Gerald C. VERIFIED CUSTOMER
We were pleased with the care from everyone at Lexus. Nikolas was professional and very courteous. A great member to your Lexus team. .He recommended us to speak with Drew to answer our technical questions we had . Drew was extremely helpful an amazing person and great Lexus team leader. Thanks for all of your help.
2/28/2024
Shelia Evyon. VERIFIED CUSTOMER
Very professional
2/28/2024
Susan K. VERIFIED CUSTOMER
Everyone was so friendly and accommodating. Thank you Lexus
2/28/2024
Charles S. VERIFIED CUSTOMER
Nick was very helpful and courteous during my visit.
2/28/2024
Sandra M. VERIFIED CUSTOMER
Zerryck was very professional and helpful.
2/28/2024
Lisa G. VERIFIED CUSTOMER
I feel like the company has tried to play me about my Platinum package my daughter purchased for me for my birthday we wouldn't have picked that package if it wasn't full coverage for my tires my rims and everything, I was planning on getting an attorney and call Carl Monday to get this situation taking care of because I feel like I was played..... Thank you for your service, and straightening out my situation.
2/27/2024
Suzanne T. VERIFIED CUSTOMER
Thank you Zerryck for taking care of my service appt and for my 2nd key activation on my RX350.