Lexus of Akron Canton Auto Repair Service

I appreciate Josh taking the time to go over everything with me and answering my questions. I hope to speak with him again in the future.

This was our first time at this dealership, super service, very impressed. 2012 RX 350 radio cutting in and out. Nick was great, the whole experience was great! Thank you!

Service was great! Car was done, quickly and returned clean, with an explanation of what was completed! Thank you!

Your customer service is the best

The staff is always very nice, courteous and professional.

Nikolas was good at keeping me informed. The service went from aporox 1 hr to almost 3 hrs as did the cost. There is no satusfaction in that.

Nikolas answered all my husband and mine questions. We had some questions about the suv and he took us to our suv and showed us how to work some of the features.

I have brought forward with my service quality concerns and apologies were extended to me from the service manager, Jon Morris and the service person taking care of me . Therefore , no need to any further actions.

Not happy

Great job!

Nick and the whole staff are amazing!

Maintenance was done quickly and the staff were all very helpful and courteous.

Since I’ve never been at your service center, you took care of my concerns and answered all my questions I had on my 2002 Lexus 430SC, and I’m looking forward to continuing my service needs with my car at your service facility.

I have a service package. I didn’t get the service requested and required for the vehicle mileage. I have a cracked side mirror, asked to get a price to fix. Still waiting for a response.

Only negative is that my car was awaiting me for quite a while before they called me that it was ready.

Helpful, friendly service. Great attention to detail - thanks

Zerryck was very helpful. Thanks again

Always a pleasure to visit such a outstanding dealership

Good Professional Job

I had called to make the appointment and at that time I asked if my. Tires and rims were under warranty. I was told yes. My tire had a gouge out of it in the sidewall and rim was damaged also. I was excited to hear this. Once I came in I discussed replacing all the tires because they were showing much wear and causing me to hydroplane. Which in itself is frustrating because the car had just over 16000 miles on it. I was given suggestions of different tires. Talked about that, the price was high, I was told if I could find the tires for less the price would be matched. I then began to price tires from others. I fythem for much less. I was then told that that price could not be matched. I told them to just go ahead and replace the warranty tire and rim and I would go to the other place for the other three. I was sent on my way with a loaner. I didn’t talk to rep anymore that day, I missed his call. The next day I called and was told the damaged tire and rim was not replaced because the warranty did not carry over to me (the second owner). At this point I’m pretty aggravated with the whole tire thing. And miss communication throughout, from the initial call to the communication in person. No I’m not happy. No warranty and tires with less than 17000 miles on them needing replaced. I guess to add salt to the wound is I had just replaced the tires on the car I had traded in for this one. So within just over two years I’m buying another set of tires.