I was surprised that I didn’t receive a call from the service department when the part came in to get it installed. I called the service department to inquire about the part and found out it was in so I made the appointment on Tuesday to get it installed for Thursday.
4/5/2024
James W. VERIFIED CUSTOMER
Excellent people excellent service
4/4/2024
Beth V. VERIFIED CUSTOMER
Pryce was extremely pleasant and very helpful. The questions that I thought were very “stupid” was explained to me. This was above and beyond my oil change and tire rotation. Great young man
4/4/2024
Jo W. VERIFIED CUSTOMER
I
4/4/2024
Brad H. VERIFIED CUSTOMER
The service was good, but took longer than expected
4/4/2024
Diana B. VERIFIED CUSTOMER
For one thing - not a big deal but I thought the car was to be vacuumed out and washed. It was not! I still want to know why the car would not start one day and a warning flashed on saying that I was to take the car out to the dealer as soon as possible! I asked but was told it was because it needed an oil change. Does that mean I will be stranded when I hit 10,000 miles? I only had 3996 miles when it came in!
4/4/2024
Donald N. VERIFIED CUSTOMER
Service was excellent just don’t understand why o2 sensor was bad last service water pump leaking this service vehicle only has 54,450 miles other than that service was great
4/3/2024
Joanne C. VERIFIED CUSTOMER
Everyone at Lexus was fantastic and very professional! Definitely just them woth service on my vehicle.
4/3/2024
Rahmat T. VERIFIED CUSTOMER
Great customer service
Thank you
4/3/2024
Sandra J. VERIFIED CUSTOMER
I have always been proud of the work done at Akron/ Canton Lexus.
4/3/2024
Sally T. VERIFIED CUSTOMER
Service experience was quick and professional. Only concern is that a bottle of opened water was left in the cup holder of the car. I gave it to the gentleman that returned my car and he said it wasn’t his but it definitely wasn’t mine either.
4/2/2024
Phyllis T. VERIFIED CUSTOMER
Thumbs up for all the service people at Lexus.
4/2/2024
Patrick U. VERIFIED CUSTOMER
Had a headlight washer flap fall off my car on I71 9 days ago. Your service dept told me it was not under warranty and your supervisor agreed after he looked at my car.Said there was scuffing around the washer area. Appeared to be outside bbn influence. BUNCH OF CRAP. That vehicle has NEVER HIT OR BEEN HIT BY ANYTHING!!!!. The scuffing could maybe be by a shopping cart and is VERY SLIGHT, SAY THAT AGAIN VERY SLIGHT and not NEAR THE WASHER FLAP. The SUPERVISOR NEVER came to me personally to explain his stance, he sent a young kid to talk me.SPENT 65 000 FOR the car 2 and half years ago and your staff came out snd sang and congratulated me for the purchase. Your staff was all very nice when i bouhht the car and NOWHERE IN SIGHT WHEN THIS WARRANTY ITEM SHOWED UP!! Show this message to the NICE LADY that sold me the car. See what she thinks!!! Was going to trade this in this fall and going to buy a 2025!! NO WAY NOW!!@ YOU WERE THERE WITH ALL SMILES WHEN I BOUGHT THIS VEHICLE AND EVERYBODY DISAPPEARED WHEN I HAD A WARRANTY ISSUE. DEAD WRONG!! YOUR SUPERVISOR MADE A LAME EXCUSE AND DIDNT HAVE THE GUTS OR COURTESY TO TALK TO ME!! BUSH LEAGUE!!
4/1/2024
Amy M. VERIFIED CUSTOMER
I’d like a better breakdown of the final statement of services. It’s hard to decipher.
4/1/2024
Thomas K. VERIFIED CUSTOMER
As expected.
4/1/2024
Richard M. VERIFIED CUSTOMER
Always a1 service
4/1/2024
Surjit S. VERIFIED CUSTOMER
No comments
4/1/2024
Darrell T. VERIFIED CUSTOMER
Thanks for the help and I’ll see you soon so we can get the rear brakes changed.
3/31/2024
Cina E. VERIFIED CUSTOMER
Pryce was great. Tired are too expensive!
3/31/2024
Barry H. VERIFIED CUSTOMER
Pryce does a heck of a job getting me in and out and letting me know what is being done and how long it will take!
Hang onto him…GREAT KID! (on this side of 70, they’re ALL KIDS)