Everyone is always very nice and explains everything very well
2/20/2024
Kimberlee W. VERIFIED CUSTOMER
Friendly, knowledgeable and thorough!
2/18/2024
Todd C. VERIFIED CUSTOMER
Service was great all the way around. Thank you!
2/17/2024
Susan W. VERIFIED CUSTOMER
Pryxe was fine to deal with. We were completely unhappy that we paid to have our rear brakes fixed in June od 2023, and 7 months laer $800 to have brakes fixed again. Umheard of ! Something was wrong and its not our driving! Never has this problem with any other car!
2/17/2024
Ray F. VERIFIED CUSTOMER
Pryce was great and absolutely zero negative comments about him.
I am very disappointed that your service bill-able rate is $200/hr. Feel free to contact me about it and I appreciate my feedback isn’t going to change it but the rate may sway my next purchase decision away from Lexus to another brand that has a lower service rate (like $150 to $175, which is also very high!).
Thanks for listening!
Ray
2/16/2024
Theresa H. VERIFIED CUSTOMER
The service is always great, however one small issue. Someone changes my light settings. I keep them on auto and can't imagine why the need turned off in a well lit room. In the future please leave them as they are. The interior is bright so I didn't notice until the Policd pulled me over
2/16/2024
Darrell H. VERIFIED CUSTOMER
Pryce was wonderful to deal with regarding the repairs to my car. He was informative and helpful in helping me decide to make major repairs to my aging vehicle. I’ll be back!!
2/16/2024
Gholam M. VERIFIED CUSTOMER
Josh is such a professional ,caring person!!! I won’t choose any other person than him!!! I gave him 5 star!!!
2/16/2024
Ronald G. VERIFIED CUSTOMER
Outstanding service ????
2/16/2024
Patricia S. VERIFIED CUSTOMER
As always I was completely satisfied with Canton Akron Lexus service department. A great staff working there.!!
2/15/2024
Peter A. VERIFIED CUSTOMER
Great service and super people. Prices for brake work just way too expensive! Have all my service done with Lexus of Akron, excluding brakes & tires.
2/15/2024
Paul G. VERIFIED CUSTOMER
Pricey but quality as always
2/15/2024
Brian H. VERIFIED CUSTOMER
You took off my bumper without my knowledge or permission and still didn’t fix the problem of a sensor blinking on the dash. So I paid $160 for you to remove my bumper. Shouldn’t you ask before remove part of my suv?
2/15/2024
Stephen M. VERIFIED CUSTOMER
Josh is very professional
2/15/2024
Troy T. VERIFIED CUSTOMER
I appreciate the valet service
2/14/2024
Virginia S. VERIFIED CUSTOMER
Zerryck is a nice young man. He kept me appraised of what was happening with my car. The car has an issue with both heat shields above the mufflers. It could not be fixed and would need replaced at a large expense. He suggested trying a muffler shop. I appreciated his honesty and concern for me as a long time customer.l've always held this dealership in high regard & will continue to do so.
2/14/2024
Linda A. VERIFIED CUSTOMER
I was not told my extra fob was incomplete! I paid cash for this car and was never given anything except a fob I would like some one to check on this I bought the car from Mark Stacey