Josh very well experience person nothing to say great job
Thank you
3/26/2026
Steven P. VERIFIED CUSTOMER
Josh and Andy were outstanding to work with!
3/26/2026
Gregory O. VERIFIED CUSTOMER
I wanted to activate the digital key on my RX350h, but the dealership was unable to do it.
3/26/2026
Becky T. VERIFIED CUSTOMER
I will give the highest rating on the survey because I will not let it be against your dealership but I am a bit offended on the loaner fuel situation. And I know to you this may be small but to me it was not. It was strongly pointed out to me to bring the loaner vehicle back on full or I would be charged $8 per gallon. I filled it up per instructed. Unfortunately it took 4 gallons of gas for 70 miles. Obviously it was not full when I received. I brought that to Pryce attention. He stated I only needed to fill with what I used. Clearly not what he stated when I was standing in front of him or when I signed the contract. I brought it to his attention and he said just needed to fill with what I used and guesses the contract should be changed.
Again…. I will give you the highest rating with Lexus but this should be addressed
THANK YOU
3/25/2026
Tuck T. VERIFIED CUSTOMER
Josh Jancha provided the best service that I have ever encountered in any vehicle shop. Josh was kind, polite and caring! Lexus Akron Canton is blessed to have him.
3/25/2026
Jolene K. VERIFIED CUSTOMER
Nik, Eric from the tire department and all the valet drivers are great to deal with. Thx for great service!
3/24/2026
Michael C. VERIFIED CUSTOMER
I appreciate the topnotch service provided at this dealership.
3/21/2026
Marcia C. VERIFIED CUSTOMER
Yes, very satisfied.
3/21/2026
RICHARD M. VERIFIED CUSTOMER
Great service.
3/20/2026
Clarence G. VERIFIED CUSTOMER
N/A
3/20/2026
The Frances. VERIFIED CUSTOMER
All good
3/20/2026
Ali M. VERIFIED CUSTOMER
Josh was knowledgeable and clear about costs and what is immediately required vs less of a need. He allowed me enough time to make decisions and was non demeaning or judgy. Very courteous man. Thank you
3/19/2026
Robert B. VERIFIED CUSTOMER
The service was performed efficiently and in a timely manner.
3/18/2026
Gregory Z. VERIFIED CUSTOMER
Very fast, excellent service.
3/18/2026
Gregory Z. VERIFIED CUSTOMER
Josh was very professional and kept me informed of the status of my vehicle.
3/18/2026
Linda B. VERIFIED CUSTOMER
Smoothly done n saved me a lot of time, drivers were polite n quick!
3/17/2026
Carolyn B. VERIFIED CUSTOMER
Josh went above and beyond to get my Lexus issue resolved.
3/17/2026
Carlton B. VERIFIED CUSTOMER
As always, I was very pleased with the service provided at my recent visit to Lexus.
3/17/2026
Dana F. VERIFIED CUSTOMER
The young man I spoke with was pleasant and helpful. Thanks