1. 24/7 contact number is not available outside business hours. 2. No clear reason why my car didn’t start leaving me stranded for four hours in freezing temps. No explanation given to me and I am worried it may happen again. 3. I clearly and repeatedly told the repair service man, Pryce, I needed to have my car dropped off at 8:30 for work and I live an hour away and was assured I would receive it. Then, got a call stating that the driver wasn’t available that early and he couldn’t understand why I was promised something he knew wasn’t possible.
2/4/2026
Sandra W. VERIFIED CUSTOMER
Price. Was professional, prompt, and helpful in answering questions and offering an associates help with extended maintenance packages.
2/3/2026
Kriste B. VERIFIED CUSTOMER
It was an absolute pleasure in having Nik assist with the service of my Lexus. He excelled with outstanding service and exceeded my expectations! Thank you Nik!
1/31/2026
Annie R. VERIFIED CUSTOMER
Thank you for the servicing my car.
1/31/2026
James L. VERIFIED CUSTOMER
Nik was very professional and knowledgeable.
1/31/2026
The Andrew. VERIFIED CUSTOMER
Josh was courteous, helpful, explained everything well. Reviewed paperwork for accuracy and delivered the car on time.
1/31/2026
Sotery Z. VERIFIED CUSTOMER
Joshua did a great job! Incredibly friendly and quick! Always a smooth experience with service! Thank you!
1/31/2026
Melanie C. VERIFIED CUSTOMER
He really tried to push the most expensive suggested repair. After I spoke to someone, I shouldn’t have replaced the driver belt either.
1/30/2026
Accent Home. VERIFIED CUSTOMER
Nik and his team got us right in as it was an emergency roadside situation due to a tire needing addressed. Nik replaced the tire in relatively short order which allowed us to carry on with the balance of our day.
1/30/2026
Arnold B. VERIFIED CUSTOMER
I don’t like the new way of communicating with the customer. What if I didn’t have my phone with me. I use to like when the service manager would come in and talk about an issue with the car. Not personal anymore. I do not like the new lounge area. I like the old way better. I loved the old fireplace area, “felt homey.” our Lexus dashboard was not reset. I feel we had better customer service years ago. I don’t mind change if it is for the better, but I don’t feel this is.
1/29/2026
Janet M. VERIFIED CUSTOMER
Service was completed efficiently. Pryce and staff were polite and welcoming.
1/29/2026
James D. VERIFIED CUSTOMER
I returned your loaner in spotless condition my car was frozen and packed with snow and ice. Then I was sent outside to get it.
1/29/2026
Joy B. VERIFIED CUSTOMER
He was very detailed and helpful. Plenty of great communication and follow up.
1/28/2026
Karran J. VERIFIED CUSTOMER
Nick relate all the problems explicitly.
He went through all the problems in detail.
I decided to have it all fixed.
Well done Nick
1/25/2026
Dean W. VERIFIED CUSTOMER
She was great
1/24/2026
Shirley P. VERIFIED CUSTOMER
Who is Yobiina Salazar
1/23/2026
Robert R. VERIFIED CUSTOMER
Everything went really smooth and Akron went the extra mile on getting me this car
1/22/2026
Steven K. VERIFIED CUSTOMER
Fantastic experience
1/22/2026
Kerry W. VERIFIED CUSTOMER
Great job with service. Good communication with the entire process.