This is not a reflection of Chad specifically. My complaint with my service experience is that it was very difficult to get information from people, there were long gaps between when I would ask a question and when I get an answer, when I requested a specific phone call to find out what was going on with my car after at least two days no one called and eventually I got a text With a small amount of information. It wasn’t until the afternoon before my car was done that I learned that I was going to get a rental car for the final day only and that the holdup was a part that they were waiting for that had just come in. That delay was never shared with me through the entire process. I will add that it would be highly unlikely that I would come back for service there in spite of the fact that I have several free oil changes. I would rather pay for an oil change elsewhere, then come back there and potentially put up with that again
9/11/2025
David K. VERIFIED CUSTOMER
Brought car in for oil change left w a broken window
9/11/2025
Rebecca R. VERIFIED CUSTOMER
Justin was very nice and helpful! Got me in and out as quick as possible and helped answer all my questions.
9/11/2025
Janet P. VERIFIED CUSTOMER
To busy to do the things they had to do in the time that they said and I think I could have clean my car.up better either way my eyes closed it was a very inconvenient situation
9/11/2025
Amanda H. VERIFIED CUSTOMER
Excellent service department! Thank you!
9/11/2025
Kimberly B. VERIFIED CUSTOMER
I really appreciate how you guys were able to accommodate for me. I’m always stressed out, running around and doing everything at once and often forget things like my oil change. Thank you guys so much. Seriously I really appreciate it. I promise I’ll stick to the 5K.
9/11/2025
Steven H. VERIFIED CUSTOMER
I don't need muy representative to contact me. But as I"m sure they know, they failed on multiple occasions to inform me of issues with insurance. This led to multiple delays. This includes the remaining issues. Again, it's been nearly a week with no communication. I've reached out to insurance to see if I can have another party finish the repair.
9/10/2025
Jerry M. VERIFIED CUSTOMER
Chris was great
9/10/2025
Loretta L. VERIFIED CUSTOMER
John did an awesome job on washing my car. Thanks
9/10/2025
Callahan J. VERIFIED CUSTOMER
Very professional and accommodating.
9/10/2025
Tammy K. VERIFIED CUSTOMER
Grace is amazing !!!
9/10/2025
Rebecca D. VERIFIED CUSTOMER
The lack of communication was awful. I would go a few days with no word on my vehicle even after 4 different promised completion dates came and went with no updates. I made multiple attempts to reach the service department via phone and texts, and only after 15 plus attempts throughout the day did I finally sometimes get a hold of someone. Only after driving to Suntrup and speaking with Cindy did the communication get better. What was supposed to be a 3 day safety recall fix turned into a two week debacle.
9/10/2025
Marilyn L. VERIFIED CUSTOMER
Well, done Kia
9/9/2025
Joseph K. VERIFIED CUSTOMER
Grace is cheerful, friendly and very helpful during the process. It was a pleasure having our Kia serviced at your facility!~
9/9/2025
Sabrina H. VERIFIED CUSTOMER
Langford cleaned my car so well and as someone who tends to procrastinate my car cleanings, it was a delightful surprise when I was picking up my vehicle
9/9/2025
David C. VERIFIED CUSTOMER
Never have the car done at time as said, only two compitante people work here, the lady that work the cashier desk, and sahmir. Every time I put my car in, I have to dry on them and basically bribe them to actually work on my car.
9/9/2025
Virginia D. VERIFIED CUSTOMER
Everyone was very nice and helpful.
9/9/2025
Madeline F. VERIFIED CUSTOMER
It would be nice to be given an update on the pick up time. I didn’t receive a number for my service representative and was without a way to contact him.
9/9/2025
Lisa K. VERIFIED CUSTOMER
Justin was courteous and professional. I received excellent service from everyone from Justin, to the mechanics working on my car, to the shuttle drivers, to the persons who first greeted me and the person who cleaned my vehicle. Job well done by all. Thank you.
9/9/2025
Jim M. VERIFIED CUSTOMER
Chad, had things well in hand! Nice addition to the service team. You need to keep him! I noticed the staff has completely changed again.