Grace was really informative and helpful with everything I needed to be taken care of. She listened to everything I had to say about my car. Also the nicest looking Service Advisor I dealt with! Actually all the staff I interacted with today were great. Kudos to Suntrup KIA South.
9/19/2025
Stevan D. VERIFIED CUSTOMER
wo issues: the oil change took 3 hours. Second, they left the rear passenger window down and took it thru the car wash leaving the back seat of our car sopping wet. We have left a voice mail and emailed service manager.
9/19/2025
Ruth M. VERIFIED CUSTOMER
Chris was very helpful. I told him what I was there for and he kept me informed through the process. We discussed what other services my car might need. And the recall on apart. He just was very informative and nice guy.
9/19/2025
Donald G. VERIFIED CUSTOMER
A simple diagnostic and piece replacement tool from 715am Monday morning until noon on Thursday, and that is only because I called to push them to look at my car after almost 2 days of no action and then told them I had to have it no later than noon on Thursday. Horrible customer service, I would never recommend anyone bring their car here.
9/19/2025
Gina P. VERIFIED CUSTOMER
Grace was extremely kind and helped me find the right new tires for my car. She also gave me a discount on the services I done to my car.
9/18/2025
Cynthia F. VERIFIED CUSTOMER
Chad was very accommodating
9/18/2025
Michael W. VERIFIED CUSTOMER
Friendly manner and full explanation of needed services. Would request him to handle my visit to Suntrup.
9/18/2025
Megan S. VERIFIED CUSTOMER
Thank you
9/18/2025
Damir H. VERIFIED CUSTOMER
Semir did a great job as usual!
9/18/2025
Larry W. VERIFIED CUSTOMER
Suntrup could be much better with communication
9/18/2025
Thomas K. VERIFIED CUSTOMER
Two hours for a wait oil change and tire rotation is to long this was not the advisor fault. He had told me it may be 1.5 hr which I still think is excessive but when it went to two hours that is not acceptable for that service when a wait appointment was made.
Thank you for your interest hope this helps you
Thomas K
9/18/2025
Linda K. VERIFIED CUSTOMER
Chad was fine , he did the best he could under the circumstances of being overwhelmed , he was professional. I also want to give a shout out to Bill who did an excellent job cleaning my car and taking time to have a friendly conversation while I was waiting
9/17/2025
Kay F. VERIFIED CUSTOMER
I really like the customer service
9/17/2025
Mineta H. VERIFIED CUSTOMER
Awesome job no problems and very straightforward!
9/17/2025
John D. VERIFIED CUSTOMER
I need the service manager to call me
9/17/2025
Greg H. VERIFIED CUSTOMER
Courteous, professional service! Great experience!
9/17/2025
Treasure P. VERIFIED CUSTOMER
hris was very kind and attentive when checking me in! Even checked to make sure I got my tire rotation for free since I purchased tires from you guys. John went above and beyond to clean my car! I met with Cindy while i was in line to check out and she was really nice. Cool to see women in leadership positions in a male driven industry!! As a customer I hope you value Cindy and truly know the asset she is to Suntrup.
9/17/2025
Hayley W. VERIFIED CUSTOMER
Great job, thanks!
9/17/2025
Joe H. VERIFIED CUSTOMER
I arrived at 7:45am for my 8:00 appointment and wasn't met by a service person until 8:30am. After finding out who I was,and what service I was there for, I was then asked if I was dropping my car off or waiting for it??? This was definitely covered when I originally scheduled the appt. No surprise that I then waited 90 ridiculous minutes for an oil change/tire rotation. Not happy.
9/16/2025
Thomas W. VERIFIED CUSTOMER
Waited to long to get my car work done from 7:30 to 3:30 for rear brakes not good customer service