It took over 2hrs for a lof,next time illl drop off my car
9/26/2025
Dennis C. VERIFIED CUSTOMER
Job well done Justen and staff
9/25/2025
Molly E. VERIFIED CUSTOMER
Grace is absolutely amazing and very professional. She kept me
In the loop on everything going on. when she caught that one portion of my requested service wasn’t completed, she went above and beyond to ensure that I was happy with my service. Truly a great employee!
9/25/2025
Russell D. VERIFIED CUSTOMER
Thank you
9/25/2025
Frank A. VERIFIED CUSTOMER
Work satisfactory. Time line took very long to complete. Semir delivered on service advisement. Cleanup crew did great job on car final cleanup prep.
9/25/2025
Elaine G. VERIFIED CUSTOMER
I was satisfied with my service Representative, Justin Coleman. I am never happy having to deal with the dealership. It generally takes 2 to 3 days to get serviced and they never have loaner cars, no rental car discount and no really concern for how someone is supposed to deal with getting to work without a car.
I also had some confusion with the service description form that was sent to me. The way it was designed it showed a payment plan and the words decline and accept below it. I thought I was declining the service plan and turns out I was declining the service so they didn’t do any work on my car.
The main issue is that we do everything mobile and service reps no longer call or communicate with the customers. Not everything should be done in a text.
I have had the same or worse experience with service at Mid River Kia. While I like your automobiles I doubt I’ll get another Kia because of the horrors of having to get it serviced.
Again I think Justin Coleman was great but he is limited with the kind of service he could really provide.
9/25/2025
Blake R. VERIFIED CUSTOMER
Chris stuck with it to find out needed to be fixed. He worked to get the repairs covered by our warranty. Took a few days longer for the repairs than I thought.
9/25/2025
Ruth M. VERIFIED CUSTOMER
When I drove up to the service bay, I was greeted with a smile. Chris came out got me all signed in. Everything was taken care of. Everyone was nice and friendly. And I received a car that was freshly washed and vacuumed and that is as much appreciated as the Service received.
9/25/2025
Bernard A. VERIFIED CUSTOMER
Service was down in a timely manner.
9/24/2025
Vieda B. VERIFIED CUSTOMER
He forgot to reset my oil life monitor
9/24/2025
Carlie R. VERIFIED CUSTOMER
I am always satisfied with Justin’s performance!!!
9/24/2025
Jessica W. VERIFIED CUSTOMER
The service is rarely good, but today’s service, which was just an oil change, was the worst yet!
9/24/2025
Isabella G. VERIFIED CUSTOMER
Chad did a fantastic job!! Very helpful and answered all my questions without making me feel silly. John also did a great job washing my car!!
9/23/2025
Jennifer C. VERIFIED CUSTOMER
Worst experience I've had since I purchased that vehicle at suntrup kia west! Suntrup wont get another dime of my money!
9/23/2025
Roderick H. VERIFIED CUSTOMER
Good service
9/20/2025
Emily K. VERIFIED CUSTOMER
I’ve been to Suntrup Kia South the past 3 oil changes and 2 appointments for fuel injector. I’ve specifically asked for the windshield wiper to be filled, after the service tech says they always top off all fluids including windshield wiper fluid, yet immediately after getting my car there is still none even though it should be an included service as communicated. Makes me question if the techs are even topping off the more essential fluids too.
9/20/2025
Kevin N. VERIFIED CUSTOMER
I made an appt to get a recall schedule at 9:30am. They told me to leave my car there and pick up at 4. Why would I have to leave my car there when I have an appt? I had to find a ride home since I cant wait there for 6 hrs. I got a text tell me to pick up my car at 4:30pm, and they have to order the part for the recall. Kia hold my car for 6 hrs just to tell me they dont has the part for it. I came in with a recall letter and you can't tell me that at the beginning!!! This is the worst customer experience I've ever encounter any where!!! I hope I don't have to wait another 6hrs to get my car fix when the part is available. I read your kia service department is really bad, and I finally experience it.
9/20/2025
Mark B. VERIFIED CUSTOMER
Still a lot of residue from glue on door
9/20/2025
Aleisha V. VERIFIED CUSTOMER
I never met this person. I just waited in the showroom floor & was eventually told my car was done & i could go.
9/19/2025
Christine B. VERIFIED CUSTOMER
Chris Eisele is the best!!! He made me want to hug him!!????Great employee!!