very personable and listen to me about my dilemma. She helped me out getting it done faster. I liked her very much.
9/30/2025
Raeann H. VERIFIED CUSTOMER
N/A
9/30/2025
Benjamin V. VERIFIED CUSTOMER
It shouldn’t take 2 + hours to get an oil change.
9/30/2025
Patrick H. VERIFIED CUSTOMER
Grace was friendly, knowledgeable, and professional.
9/30/2025
Raymond M. VERIFIED CUSTOMER
It took 2 and a half hours for a simple oil change and tire rotation.
9/30/2025
Melvin W. VERIFIED CUSTOMER
Chris did an excellent job helping me with my car repairs and shuttle rides!
9/28/2025
Daniel S. VERIFIED CUSTOMER
Cover for diagnostic test was not put back on, exposed wires when I picked it up. Was unable to get it because service dept was closed
9/28/2025
Gregory D. VERIFIED CUSTOMER
Justin was very knowledgeable and was very informative. He was personable and charismatic also. Usually the dealership is such a drag but i didn't mind being there. 10/10 experience.
9/27/2025
Leandre L. VERIFIED CUSTOMER
The service at Suntrup Kia was nothing short of excellent Grace Kettler was absolutely amazing, she was knowledgeable and seemed to really care about my my concerns, I highly recommend Suntrup Kia if you’re looking to buy a car or service for your car
9/27/2025
William T. VERIFIED CUSTOMER
The staff at Suntrup Kia service department provides ongoing top quality workmanship. All costs are reviewed before any work has begun. Semir is customer oriented and kept me updated about my service.
9/27/2025
Rachael R. VERIFIED CUSTOMER
I had a 12 PM appointment. I was there at 11:50 AM. They took my car back immediately. It took one hour and 36 minutes on a scheduled oil change that is ridiculous.
9/27/2025
Jennifer L. VERIFIED CUSTOMER
The staff was very friendly and welcoming from when I arrived to the end! With the thorough communication, helped put me at ease with the entire process. I like getting the video and explanation/quote of what was needed and how much it would cost so at the end when checking out there was no surprise. When I got into my car, I noticed how clean it was - thank you, Chad! And thank you to the other staff-Hasanoviv, Semir & Cindy & Service Manager!
9/26/2025
Diana A. VERIFIED CUSTOMER
Chris offered a good service, and a good attitude, I didn't like that it was a long waiting time, almost 2.5 hours.
9/26/2025
Jerry M. VERIFIED CUSTOMER
Great job. Took long but the solved my problem
9/26/2025
Patricia T. VERIFIED CUSTOMER
I scheduled my oil change. I arrived on time and was greeted promptly. The service was completed in a timely matter while I waited with drinks snacks and wifi provided. Great job Suntrup Kia service department!
9/26/2025
Tamika R. VERIFIED CUSTOMER
Great customer service
9/26/2025
Haley G. VERIFIED CUSTOMER
Everything was fantastic thank you
9/26/2025
Stoulp D. VERIFIED CUSTOMER
Waited 2 hours for an oil change and my vehicle wasn’t even in a bay for service. I left without any service performed for my Telluride. Very disappointed.
9/26/2025
Rachel D. VERIFIED CUSTOMER
Chad was a good advisor, John cleaned my car wonderfully!