Chris provided excellent customer service and was super helpful with all my questions.
9/16/2025
Anthony A. VERIFIED CUSTOMER
Only negative was the wait to get checked in . It was a Monday and they looked busy
9/16/2025
Francesca A. VERIFIED CUSTOMER
Grace was amazing!! However, the guy who was taking the vehicles back for the service was not very friendly. His attitude was very sharp. Not just to me but to another person. I will elaborate more when you call me. Grace made sure that I was heard about the concern of my time constraint.
9/16/2025
Victoria B. VERIFIED CUSTOMER
Chad Faerber was extremely professional. He was very courteous, kind, I understanding. My car was in for the oil consumption problem, and he explained everything that they did and my next steps for further evaluation. He answered all my questions to where I could understand everything. Thank you, Chad for taking the time to explain everything to me, answer all my questions and for your patience.
9/15/2025
Joel A. VERIFIED CUSTOMER
Thought it was messed up how I was recommended a cabin air filter and engine air filter replacement for around 500 dollars total. Air filters aren’t more than 30 dollars. Absolutely ridiculous. I won’t be back even if my oil changes are free. I’ll spend my money with a company that doesn’t try to take advantage of people. Disgusting. I’ve bought two cars from you guys never again.
9/13/2025
Torrie P. VERIFIED CUSTOMER
The part was fixed, the oil was changed. Everything else leading up to and during the service was a pretty horrible experience. Communication between departments is practically non existent. If I didn't have to come back for future services, I wouldn't. I am extremely disappointed in the quality of service that Suntrup as a whole has provided.
9/13/2025
Susan B. VERIFIED CUSTOMER
Everything was terrible. From trying to schedule the service, to the lack of communication regarding our diagnosis. Nobody wanted to call us, and we couldn’t directly call anyone. I know it wasn’t always this way as we have had our car serviced here before, but the new system was enough to make us lose trust in your company. We have decided to get our service elsewhere and will not be coming back in the future.
9/13/2025
Marino R. VERIFIED CUSTOMER
Nice and easy. Definitely will be servicing here again
9/13/2025
Sandra I. VERIFIED CUSTOMER
Hard getting people to answer the phone and communication can be better through the day
9/13/2025
Nicole W. VERIFIED CUSTOMER
I still haven’t even received a call about what needs to be fixed on my car - I checked it in at 8:20 am yesterday and I felt the person checking me in was slow and dismissive - He called me honey said he would call me to let me know anything wrong with the car before doing anything and I still have receive or no call or update. I had a 10:30 pre-scheduled appointment to have it looked at yesterday and have been given absolutely no timeframe for any service or repairs requested. I can only assume it hasn’t even been looked at yet because I have not heard a thing.
9/12/2025
Kevin K. VERIFIED CUSTOMER
Besides being a mess the driverside rear door weatherstriping was hanging loose and a sill trim piece that covers a wiring harness was laying loose on the floor.The rear seats were down with the contents under the rear deck were all over the back of the car. I had to put everything back by the spare before I could raise the rear seats. I had to reinstall the weatherstriping myself before I could even drive the car. The door had 3 sticky runs down the trim like from a softdrink. I spent about 30 minutes on your lot putting my car back together before I was able to leave.
Also, I was told me car would be up front but I had to hunt around before finding it 1 isle up from Lindbergh in the front of your lot.
There is absolutely no excuse or reason why my car was returned me in that condition.
It'll be a cold day before I ever return to your business.
9/12/2025
Gretchen T. VERIFIED CUSTOMER
Grace was rude on the phone. She also didn't seem like she even looked at my car when she called. Then after 3 days she texted me at 5:40 to pick up my car by 6:00. Not a good experience this time.
9/12/2025
Laurie H. VERIFIED CUSTOMER
The chaos coordinator was amazing and doing 15 things at once and doing it well with a very positive attitude.
9/12/2025
Thomas D. VERIFIED CUSTOMER
Justin was easy to work with, and thanks to Chad as the car was very clean when returned
9/12/2025
Olga N. VERIFIED CUSTOMER
Always great service & very nice employees
9/12/2025
Louis O. VERIFIED CUSTOMER
Chris was very professional and personable
9/12/2025
Brian E. VERIFIED CUSTOMER
YOUR AI AUTO ATTENDANT IS THE WORST THING I HAVE EVER DEALT WITH IN MY LIFE. IT MIGHT BE THE WORST THING SINCE NAZI GERMANY.
Fix it or my next car will not be a Kia.