Chad was a true advisor explaining the serious nature of the repairs. He also worked to reduce the costs.
10/25/2025
Tammy K. VERIFIED CUSTOMER
Chad was amazing !!
10/25/2025
JOHN D. VERIFIED CUSTOMER
He was responsive, cheerful , enthusiastic, and helpful. I was quite happy with him
10/25/2025
Ashlee S. VERIFIED CUSTOMER
My car has taken over 5 weeks and still isn't fully completed. Had to pay for 2 different turros before finally getting a rental car. The lack of communication from Chad throughout the 5 weeks was ridiculous.
10/25/2025
Anna S. VERIFIED CUSTOMER
Only recommendation is to have service department change the user profile to guest before moving seats and mirror settings. I had to redo all my saved settings following service.
10/24/2025
Carol I. VERIFIED CUSTOMER
The only thing I wasn't happy with there wasn't any updates stating the issues for the first 4 and 1/2 hours until I said something.
10/24/2025
Tayiana K. VERIFIED CUSTOMER
My service representative never contacted me about ANY UPDATES about my car. I had to physically go to the dealership to check on it.
Whenever I usually bring my car I would receive a complementary car wash, this time my car was not washed at all.
10/23/2025
Kathleen D. VERIFIED CUSTOMER
Very professional and friendly
10/23/2025
Lily D. VERIFIED CUSTOMER
Hard to get ahold of a real person. The AI stuff ****.
10/23/2025
Becky R. VERIFIED CUSTOMER
As always, a good experience.
10/22/2025
Sally S. VERIFIED CUSTOMER
Grace was great.
10/22/2025
Shelby H. VERIFIED CUSTOMER
I have never encountered such a company that does not communicate with their customers. I don’t know what is going on up there but something needs to change. We have “advisors” to speak to about our cars yet it’s IMPOSSIBLE to speak to anyone in a timely manner. I would go days without hearing a single word. Beyond disgusting, deplorable, and downright horrible in the way the service department works with consumers.
10/22/2025
Robbie R. VERIFIED CUSTOMER
Everything went well. Never had a service issue.
10/22/2025
Sue W. VERIFIED CUSTOMER
Despite messaging issues, Justin has been great to work with.
10/22/2025
Karen H. VERIFIED CUSTOMER
I called to schedule my appointment and talked with an automated system to schedule. When I got to the service department they had no record of my appointment. Luckily I had the confirmation text that was sent to me. I ended up waiting two hours for an oil change and tire rotation. We just moved here a month ago and this was my first visit to Suntrup for service. This was not a good first impression.
10/21/2025
Courtney D. VERIFIED CUSTOMER
My multi-point inspection paperwork stated that my washer fluid level was checked; however, my low washer fluid warning came on the next day. My tires were also not filled up and there is a low tire pressure light three days after my oil change and tire rotation appointment.
10/20/2025
Lori F. VERIFIED CUSTOMER
After receiving my car back from the motor being replaced, my air conditioner doesn't work. I am being told there is no loaner for me and the car needs to be dropped off for them to "fix" it. I spent over $1,200 on Uber with this motor mess and I do not have the money to continue. This is on the dealership not me. I would like someone to reach out please.
10/20/2025
Hollie A. VERIFIED CUSTOMER
The rep that helped me at this visit was amazing. He was very professional, kind, helpful
10/18/2025
Teghan D. VERIFIED CUSTOMER
Everyone was so sweet. The man at the front, the cashier, and the porter. Thank you for making it easy and concise.
10/18/2025
Michele M. VERIFIED CUSTOMER
Robyn Jenson was Awesome, great customer-service, made sure I was taken care of and informed me on everything. Cindy the Assistant Manager was Awesome, asked me what I was having done on my Sportage, made sure I was taken care of and great customer service. Both of these ladies Care and take Pride in there job, they make sure us Customers leave happy. Thank you so much!!!!