Two hours for a wait oil change and tire rotation is to long this was not the advisor fault. He had told me it may be 1.5 hr which I still think is excessive but when it went to two hours that is not acceptable for that service when a wait appointment was made.
Thank you for your interest hope this helps you
Thomas K
9/18/2025
Linda K. VERIFIED CUSTOMER
Chad was fine , he did the best he could under the circumstances of being overwhelmed , he was professional. I also want to give a shout out to Bill who did an excellent job cleaning my car and taking time to have a friendly conversation while I was waiting
9/17/2025
Kay F. VERIFIED CUSTOMER
I really like the customer service
9/17/2025
Mineta H. VERIFIED CUSTOMER
Awesome job no problems and very straightforward!
9/17/2025
John D. VERIFIED CUSTOMER
I need the service manager to call me
9/17/2025
Greg H. VERIFIED CUSTOMER
Courteous, professional service! Great experience!
9/17/2025
Treasure P. VERIFIED CUSTOMER
hris was very kind and attentive when checking me in! Even checked to make sure I got my tire rotation for free since I purchased tires from you guys. John went above and beyond to clean my car! I met with Cindy while i was in line to check out and she was really nice. Cool to see women in leadership positions in a male driven industry!! As a customer I hope you value Cindy and truly know the asset she is to Suntrup.
9/17/2025
Hayley W. VERIFIED CUSTOMER
Great job, thanks!
9/17/2025
Joe H. VERIFIED CUSTOMER
I arrived at 7:45am for my 8:00 appointment and wasn't met by a service person until 8:30am. After finding out who I was,and what service I was there for, I was then asked if I was dropping my car off or waiting for it??? This was definitely covered when I originally scheduled the appt. No surprise that I then waited 90 ridiculous minutes for an oil change/tire rotation. Not happy.
9/16/2025
Thomas W. VERIFIED CUSTOMER
Waited to long to get my car work done from 7:30 to 3:30 for rear brakes not good customer service
9/16/2025
Brian M. VERIFIED CUSTOMER
Chris provided excellent customer service and was super helpful with all my questions.
9/16/2025
Anthony A. VERIFIED CUSTOMER
Only negative was the wait to get checked in . It was a Monday and they looked busy
9/16/2025
Francesca A. VERIFIED CUSTOMER
Grace was amazing!! However, the guy who was taking the vehicles back for the service was not very friendly. His attitude was very sharp. Not just to me but to another person. I will elaborate more when you call me. Grace made sure that I was heard about the concern of my time constraint.
9/16/2025
Victoria B. VERIFIED CUSTOMER
Chad Faerber was extremely professional. He was very courteous, kind, I understanding. My car was in for the oil consumption problem, and he explained everything that they did and my next steps for further evaluation. He answered all my questions to where I could understand everything. Thank you, Chad for taking the time to explain everything to me, answer all my questions and for your patience.
9/15/2025
Joel A. VERIFIED CUSTOMER
Thought it was messed up how I was recommended a cabin air filter and engine air filter replacement for around 500 dollars total. Air filters aren’t more than 30 dollars. Absolutely ridiculous. I won’t be back even if my oil changes are free. I’ll spend my money with a company that doesn’t try to take advantage of people. Disgusting. I’ve bought two cars from you guys never again.
9/13/2025
Torrie P. VERIFIED CUSTOMER
The part was fixed, the oil was changed. Everything else leading up to and during the service was a pretty horrible experience. Communication between departments is practically non existent. If I didn't have to come back for future services, I wouldn't. I am extremely disappointed in the quality of service that Suntrup as a whole has provided.
9/13/2025
Susan B. VERIFIED CUSTOMER
Everything was terrible. From trying to schedule the service, to the lack of communication regarding our diagnosis. Nobody wanted to call us, and we couldn’t directly call anyone. I know it wasn’t always this way as we have had our car serviced here before, but the new system was enough to make us lose trust in your company. We have decided to get our service elsewhere and will not be coming back in the future.