Nice and easy. Definitely will be servicing here again
9/13/2025
Sandra I. VERIFIED CUSTOMER
Hard getting people to answer the phone and communication can be better through the day
9/13/2025
Nicole W. VERIFIED CUSTOMER
I still haven’t even received a call about what needs to be fixed on my car - I checked it in at 8:20 am yesterday and I felt the person checking me in was slow and dismissive - He called me honey said he would call me to let me know anything wrong with the car before doing anything and I still have receive or no call or update. I had a 10:30 pre-scheduled appointment to have it looked at yesterday and have been given absolutely no timeframe for any service or repairs requested. I can only assume it hasn’t even been looked at yet because I have not heard a thing.
9/12/2025
Kevin K. VERIFIED CUSTOMER
Besides being a mess the driverside rear door weatherstriping was hanging loose and a sill trim piece that covers a wiring harness was laying loose on the floor.The rear seats were down with the contents under the rear deck were all over the back of the car. I had to put everything back by the spare before I could raise the rear seats. I had to reinstall the weatherstriping myself before I could even drive the car. The door had 3 sticky runs down the trim like from a softdrink. I spent about 30 minutes on your lot putting my car back together before I was able to leave.
Also, I was told me car would be up front but I had to hunt around before finding it 1 isle up from Lindbergh in the front of your lot.
There is absolutely no excuse or reason why my car was returned me in that condition.
It'll be a cold day before I ever return to your business.
9/12/2025
Gretchen T. VERIFIED CUSTOMER
Grace was rude on the phone. She also didn't seem like she even looked at my car when she called. Then after 3 days she texted me at 5:40 to pick up my car by 6:00. Not a good experience this time.
9/12/2025
Laurie H. VERIFIED CUSTOMER
The chaos coordinator was amazing and doing 15 things at once and doing it well with a very positive attitude.
9/12/2025
Thomas D. VERIFIED CUSTOMER
Justin was easy to work with, and thanks to Chad as the car was very clean when returned
9/12/2025
Olga N. VERIFIED CUSTOMER
Always great service & very nice employees
9/12/2025
Louis O. VERIFIED CUSTOMER
Chris was very professional and personable
9/12/2025
Brian E. VERIFIED CUSTOMER
YOUR AI AUTO ATTENDANT IS THE WORST THING I HAVE EVER DEALT WITH IN MY LIFE. IT MIGHT BE THE WORST THING SINCE NAZI GERMANY.
Fix it or my next car will not be a Kia.
9/12/2025
Stephen S. VERIFIED CUSTOMER
Friendly, fast, accurate service
9/11/2025
Josephine B. VERIFIED CUSTOMER
U keep my car tooo long
9/11/2025
John R. VERIFIED CUSTOMER
Grace Kettler was great.
9/11/2025
Diane R. VERIFIED CUSTOMER
This is not a reflection of Chad specifically. My complaint with my service experience is that it was very difficult to get information from people, there were long gaps between when I would ask a question and when I get an answer, when I requested a specific phone call to find out what was going on with my car after at least two days no one called and eventually I got a text With a small amount of information. It wasn’t until the afternoon before my car was done that I learned that I was going to get a rental car for the final day only and that the holdup was a part that they were waiting for that had just come in. That delay was never shared with me through the entire process. I will add that it would be highly unlikely that I would come back for service there in spite of the fact that I have several free oil changes. I would rather pay for an oil change elsewhere, then come back there and potentially put up with that again
9/11/2025
David K. VERIFIED CUSTOMER
Brought car in for oil change left w a broken window
9/11/2025
Rebecca R. VERIFIED CUSTOMER
Justin was very nice and helpful! Got me in and out as quick as possible and helped answer all my questions.
9/11/2025
Janet P. VERIFIED CUSTOMER
To busy to do the things they had to do in the time that they said and I think I could have clean my car.up better either way my eyes closed it was a very inconvenient situation
9/11/2025
Amanda H. VERIFIED CUSTOMER
Excellent service department! Thank you!
9/11/2025
Kimberly B. VERIFIED CUSTOMER
I really appreciate how you guys were able to accommodate for me. I’m always stressed out, running around and doing everything at once and often forget things like my oil change. Thank you guys so much. Seriously I really appreciate it. I promise I’ll stick to the 5K.
9/11/2025
Steven H. VERIFIED CUSTOMER
I don't need muy representative to contact me. But as I"m sure they know, they failed on multiple occasions to inform me of issues with insurance. This led to multiple delays. This includes the remaining issues. Again, it's been nearly a week with no communication. I've reached out to insurance to see if I can have another party finish the repair.